IT System Administrator

This full-time, onsite role is critical for ensuring the robustness, business continuity, and reliability of our IT infrastructure and Software Systems. Reporting directly to the Director of Software Development, you will be instrumental in maintaining our systems, enhancing our documentation, providing essential IT support, and managing our relationships with key technology partners, all while championing our information and cybersecurity posture.

‍**This is an important and challenging position, located in Brockville, Ontario (40 minutes from Kingston, 1 hour from Ottawa, 90 minutes from the West Island of Montreal).**

**It also offers a continuingly interesting and potentially self-satisfying and enjoyable diversity of work requirements and patterns.**

If you have both a solid understanding of Networks, Server Administration, PC and peripheral support and maintenance, can work independently with occasional direction, have some mechanical ability, and have great customer skills, then this may be the career for you.

**About Pricedex**:
Pricedex Software is a successful and established Canadian software technology company, a leader in the global automotive, commercial vehicle and industrial equipment aftermarkets. We develop and provide Product Information Management (PIM) software solutions to the industry to manage all aspects of its product, part and pricing management, and cataloguing and publishing processes, and we are venturing into new areas of applied technology in order to deliver next-generation advanced PIM and e-Commerce solutions to the marketplace.

**Essential Duties and Responsibilities**:
**As our IT Network and System Administrator, you will takecomprehensive ownership of our IT environment. Your key responsibilities will include**:

- **Network, Server & Database Management**: You will own and efficiently manage the monitoring, maintenance, optimization and support of our **networks, servers, and databases**. This includes establishing and maintaining comprehensive inventories and profiles for all equipment and devices.
- ** Infrastructure Assessment & Documentation**: You will assess our current network and operating environment for overall robustness, security and reliability, creating and updating detailed documentation as needed. You will also review and update existing IT and procedural documentation, identifying gaps and recommending improvements.
- ** Third-Party Software and Vendor Management**: You will actively manage the lifecycle of our third-party software, including licensing, updates, and troubleshooting. This extends to **vendor management**, where you will communicate with and manage relationships with external technology vendors, ensuring service level agreements (SLAs) are met and issues are resolved efficiently.
- ** Systematic Maintenance**: You will review our current maintenance and support task lists and guide the implementation of systematic task scheduling, utilizing our DevOps Ticketing System or Microsoft Outlook Calendar.
- ** Proactive Monitoring**: You will review configurations and reporting procedures on our monitoring system for networks, PCs, servers, and other devices. You will provide recommendations for improvements and help establish a clear handover procedure for monitoring tasks to a backup/alternate.
- ** PC & Peripheral Support**: You will monitor, maintain, and support all PCs, printers, and peripheral devices. A special focus will be placed on instituting a regularized physical cleaning and maintenance program. You will also establish and maintain equipment and device inventories and profiles of PC requirements by vocation and define their hardware lifecycle.
- ** Information and Cybersecurity**: You will ensure all systems remain **secure and up to date at all times**, actively contributing to our cybersecurity posture. This includes implementing security best practices, monitoring for threats, and responding to incidents to protect our data and infrastructure.
- ** On-Demand & Emergency Support**: You will provide essential on-demand support, which may require off-hours and/or weekend on-call availability for emergencies.
- ** Reporting**: You will establish deliverable deadlines and milestones, providing company management with periodic (bi-weekly) progress reports**‍**:

- ** Facility and Telephony Support**: You will regularly check and ensure the maintenance of our telephone switch and equipment, mobile devices, and plant fixtures such as lighting and HVAC systems.

**Desirable Qualifications**:

- Post-secondary diploma, degree or experience equivalent, preferably in Information Technology, Systems Administration, or related field.
- The ability to work both **independently and collaboratively** within a team.
- A minimum of **3 years of working experience** in a similar IT Network and System Administrator role, a SecOps role, or a related discipline.
- Demonstrated understanding and commitment to **information and cybersecurity bes