Director, Customer Communications

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

**Job Summary**

The Customer Communications and Events Director plays a pivotal role in advancing McKesson Canada’s B2B communications strategy. This leadership position is responsible for guiding a high-performing team that delivers impactful communications across our Retail Banner Group, Unaffiliated retail pharmacies/institutions, Specialty Health, and Product Strategy & Supplier Partnerships (PSSP) teams.

As a strategic partner to internal stakeholders, the Director leads the development of compelling narratives and customer-facing messaging that reflect McKesson’s commitment to innovation, partnership, and Advancing Health Outcomes for All.

**Specific Responsibilities**

**Leadership & Strategic Business Support**
- Provide communications support for Specialty Health, Affiliated Banners (Retail Banner Group), Unaffiliated Retail Pharmacies/Institutions, and Product Strategy & Supplier Partnerships (PSSP). This includes developing messaging and content for customer events.
- Lead and mentor the communications and events team, fostering a collaborative and inclusive work environment. Drive team performance to achieve business goals and support professional growth and development of team members.
- Responsible for budget tracking, maintaining awareness of timelines and agency resources to support customer communications and event operations as part of the broader B2B Marketing budget.

**Strategic Communications & Brand Stewardship**
- Champion customer communications to ensure that all messaging is consistent, clear, and aligned with McKesson Canada’s customer communications brand guidelines.
- Ensure all initiatives are delivered within the defined scope, timeline, and budget.
- Leverage the McKesson Canada corporate brand as a strategic anchor to guide customer communications direction and ensure consistent positioning of the organization and its strategic priorities with internal stakeholders.

**Event Development & Execution**
- Facilitate the execution of the retail banner event portfolio and the development of communications for industry events and/or trade shows, ensuring consistency with customer narrative and brand voice.
- Partner with business leads and key internal stakeholders to define event goals, success metrics, and audience engagement strategies that support banner priorities and customer value propositions.
- Support sponsorship requirements as needed.

**Collaboration & Stakeholder Engagement**
- Facilitate cross-functional team collaboration with banner services teams such as Marketing, Merchandising, Operations, etc. to ensure seamless integration of brand, product, service, and customer experience across all event touchpoints.
- Collaborate with internal stakeholders to assess current-state communications infrastructure and identify opportunities to streamline, centralize, and modernize platforms (e.g., Salesforce, Marketo, PharmaClik) for improved governance, targeting, and performance measurement.
- Integrate strategic messaging into customer engagement efforts through collaboration with account teams, commercial operations, and corporate communications, ensuring unified communications across customers and channels.

**Minimum Qualifications**
- Bachelor's degree or equivalent in Communications, Marketing, or Business Administration. A master’s degree is preferred.
- 10+ years of experience developing, implementing, and leading content and communications strategies, preferably for B2B audiences.
- Proven experience in people leadership, including managing and developing teams, fostering a collaborative and inclusive work environment, and driving team performance to achieve business goals.

**Key Competencies**
- Proven experience in a senior communications role, preferably for a large organization within the healthcare or pharmaceutical industry.
- Proficiency in digital communication tools and platforms such as Marketo, Swoogo and Salesforce is an asset.
- Fluency in both English and French is preferred.
- Travel within Canada may be required to support retail banner event needs.
- A well-defined sense of diplomacy, supported by excellent executive presence and ability to cultivate positive relationships with cross-functional teams.
- Ability to synthesize information, initiate a plan and manage at both a strategic and operational level.
- Skilled in managing sensitive or