Front Desk/guest Experience

**Fitset Ninja** is a ninja warrior and obstacle course training facility with locations in both Edmonton and Calgary, AB. We offer many programming options for children to adults. Our programming is designed for all fitness levels from beginner to Ninja Warrior competitor.

**OUR MINDSET**

At Fitset Ninja, we believe ninja is more than just a sport. It’s a mindset and an approach to life that enables us to overcome obstacles and challenges that show up in, and out of, the gym. It’s a community of people who look out for one another, supporting and celebrating each other.

We focus on the journey - one day at a time, one step at a time, one obstacle at a time - confident that we will achieve whatever we set our minds to.

Fitset Ninja believes that life is better when active, and our core mission is to inspire people to unleash their full potential; We use ninja warrior obstacles and the sport of ninja as a platform to do it Our vision is to bring ninja as a sport and activity mainstream across Canada and be able to positively impact the lives of many.

**WHAT WE OFFER**

Fitset Ninja offers a team-based, supportive work environment focused on the growth of your career as we redefine the norm for the athletics, recreation, and fitness industries. We believe in shared successes - of our guests, our people, and our community.

**ABOUT THE ROLE**

The Guest Experience Team Member is the first point of contact for all customers who call or come through the door. As the ambassadors of Fitset, they will own the guest experience role by providing excellent customer service to all our clients and guests, as well as demonstrating our values and “ninja” mindset. They will provide necessary support addressing customer inquiry and transactions. They are also responsible for general cleaning and maintenance duties. Our Guest Experience Team Member will work closely with our Customer Service Team to ensure that all customer inquiries are appropriately addressed.

**WHO YOU ARE**
- Team player that works collaboratively and flexibly with others
- Energetic, positive, and professional with customers
- Strong work ethic
- Trustworthy
- Respectful
- Strong written and verbal communication skills
- Well organized with great time management skills
- Strong attention to detail
- Flexible and adaptable to changing situations
- Dedicated to delivering exceptional customer service
- Reliable, on time and dependable with mínimal supervision
- Willingness and ability to learn new skills quickly as required for the position
- Comfortable creating and implementing new procedures as needed
- Previous customer service experience is required
- Knowledge of Google Workspace products (Google Sheets, Google Docs, etc.) is an asset
- Valid Standard First Aid / CPR-C certification is an asset
- Fun, charismatic people person who can talk to anyone

**ROLES & RESPONSIBILITIES**

Customer Service
- Provide necessary information to Customer Service Team for follow up
- Perform check-in procedures for all members, as well as Party & Open Gym guests
- Handle all transactions at the front desk: in-person payments for memberships, fees, concession items, Fitset Ninja swag
- Administer First-Aid to athletes when needed; complete Incident reports when necessary
- Be an advocate for the Fitset Ninja Mission and Values

Procedures
- Maintain existing procedures and help identify opportunities for improvement
- Collaborate with the Customer Service Team to solve all customer inquiries and help identify opportunities for improvement
- Ensure all facility attendees have completed waivers
- Prepare fundraiser/gift certificate materials for customer pick-up
- Organize front desk area & staff room area
- Provide feedback to supervisor on opportunities for improvement

Facility Maintenance
- Equipment and facility maintenance: cleaning duties, closing duties
- Organize, refill, and keep inventory of gym equipment and concession/swag stock
- Collaborate with other departments as needed

Bookings
- Provide backend booking support as needed: registering and modifying bookings in SquareSpace, general calendar management
- Perform booking confirmation duties

**QUALIFICATIONS**
- Prior Customer Service experience required
- Valid Standard First Aid / CPR-C

**COMPENSATION & REWARDS**
- Competitive hourly wage
- Extended Health Benefits after three months with Fitset Ninja

Needed for 16-20 hours per week

Work on weekends and Mondays
- Career development and opportunity for advancement

**Salary**: $15.00-$17.00 per hour

**Benefits**:

- On-site gym

Schedule:

- Weekend availability

Work Location: In person