Guest Service Agent

1 week ago

Fort Saskatchewan, Canada Days Inn & Suites - Fort Saskatachewan Full time

We are looking to add a Customer Service focused person to join our team
- **This services member will be outgoing individual that understands what the spirit of hospitality is, a team player and with a get it done attitude. We are big on helping each other out, making sure everyone is primed for success that day in all departments and exceeding**_

As Guest services agents will have an understanding of what hospitality is and the actions behind it. Service oriented and also a drive to work together to get the job done and done right. Understanding that you are responsible for the first impression of our property (including keeping things tidy). Checking in/out guests, Taking reservations and assisting guests, balancing your transactions after each shift, and being hands on in the organizational flow and complete tasks as required by the shift you will be working.

As Night Auditor you'll be conducting a nightly audit, which consists of balancing the business days transactions, closing the day to start the new business day, and preparation of various hotel operating reports in our reservations system, along with the regular duties of the Guest Services Agent. Auditors have to practice situational awareness and be aware of the outside and inside of the building/property and communicate this with our sister property across the parking lot, working together to ensure we have a secure premises.

**DUTIES AND RESPONSIBILITIES**:

- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Follow up on all guest concerns to ensure appropriate action has been taken.
- Compile information pass-on data to relay important messages regarding guest, housekeeping or maintenance issues to various department managers.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
- Present statements of charges to departing guests and receive payment.
- Daily accounting data entry and reconciliations
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue report.
- Checking and accepting float and takings.
- Prepare hotel operating reports and complete audit package to laid-down standards.
- Maintain a high standard of personal hygiene and appearance.
- Provide exceptional customer service with a smile.

**Experience**:

- _**Hotel Experience**_:_ 1 year hotel (preferred) OR If you have an awesome service oriented personality - we encourage you to apply. We can train skills no problem, but someone that doesn't understand what it _really means to be service focused_ we can't help.
- _**Opera Cloud reservations system experience an Asset **_
- _**Criminal Record Check Required**_

**Job Types**: Full-time, Permanent

**Salary**: Starting From $15.00 per hour

Hours: 11:00 pm - 7:00 am / 32-40 hour every week

Availability: Weekdays, Weekends, Holidays

**Job Types**: Full-time, Part-time, Seasonal

Pay: From $15.00 per hour

Expected hours: 24 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Overtime

Application question(s):

- Do you have experience in the online reservations system Opera Cloud?

**Experience**:

- Hotel: 1 year (preferred)

**Location**:

- Fort Saskatchewan, AB T8L 0L9 (preferred)

Work Location: In person

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