Client Services Representative

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day

Job Description

Your Team
The Enterprise Service Center is committed to providing the highest level of service to our North American retail client base. Our focus is providing accurate information, excellent service and enduring solutions which will enhance customer loyalty and retention. The Client Services department focus is to deliver this quality service to our US clientele while maintaining our service delivery commitments in order to guarantee customer satisfaction. We consistently put our client’s interests first by finding opportunities to offer above standard behaviors which exceed expectations. In all of our dealings with our internal and external clients we are striving to support the Invesco brand as well as build relationships with these individuals.

Your Role

You Will Be Responsible For:
- Handle all inbound calls and represent Invesco in a professional manner.- Establish and build rapport with customers by engaging in conversations that educate them on Invesco products and services.-
- Evaluate research and facilitate the resolution of customer needs or account adjustments in a timely fashion.- Accept full ownership and accountability for the resolution of customer needs from start to finish.-
- Update account specific transactions on customer accounts ensuring completeness and accuracy.- Maintain a current understanding of required internal information as well as related market or industry news and events.- Understand broader business issues and proactively seek opportunities to add value to our customers and distribution partners.- Meet or exceed departmental quality standards and job related performance targets.- Work closely with other departments and peers to ensure the successful delivery of corporate and operations goals and objectives.- Successfully complete external and or internal industry related courses as required.

The Experience You Bring:- A thorough understanding of customer service and contact center dynamics- Financial service/mutual fund knowledge or experience a definite asset- Excellent verbal and written communication skills- Ability to work with mínimal supervision- The ability to handle multiple tasks and demands while maintaining our day to day service commitments to our customers.- High school diploma or GED required.- Post-secondary education an asset

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

What’s in it for you?

Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes:
- Hybrid working environment- RRSP Contributions- Health & Wellness Benefits- Work flexibility Programs- Parental Leave Benefits- Study Support

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.