Head of Unsecured Lending IT

HSBC is following Canadian government guidelines to stop the spread of COVID-19. We are keeping our customers, employees and job applicants safe through enhanced safety protocols undertaken at our branches, remote working where possible, mandatory vaccinations and video / telephone interviewing.

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

HSBC Global Services Canada Limited (HGCA), is a subsidiary of HSBC Global Services Limited, owned by HSBC Holdings plc. HGCA provides operational services to countries across the HSBC Group which is the largest and leading international bank in the Canada.

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Wealth and Personal Banking.

It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Wealth and Personal Banking

Wealth and Personal Banking serves millions of customers worldwide through our branch network, call centres, and digital and mobile banking. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division.

Simpler, faster, and more efficient. These are the underlying principles of the Wealth and Personal Banking IT team. To help us achieve this, we are developing a new online banking service with improved security, improved experiences, and improved features. The purpose is to provide Wealth and Personal Banking services to HSBC’s customers across browser, mobile and tablet and continue to evolve how we connect and interact with our customers. Be part of HSBCs digital transformation.

About the role

The role has overall responsibility for managing the regional delivery of IT capabilities towards WPB Unsecured Lending business in addition to GLCM corporate cards. The role needs to establish trusted partnerships with the (Region) WPB Lending Head, Head of C&P, WPB COO and respective Business leadership teams to provide consultancy advice to enable effective end to end IT Service Management & Delivery for the WPB Unsecured Lending systems. The role ensures adherence to the IT Change Management Policy in order to avoid or minimize the risk of disrupting services to customers and users. The role focuses on IT delivery, service quality, service availability and ensuring that the IT changes meet business requirements, delivered on time and within budget to an agreed level of quality.

Whilst improving productivity in the region, the role holder will also be expected to participate in aligning the region to the Global Value Stream Operating model, harmonising the global and regional processes as well as steering contribution to the Global Lending IT and DBS strategy.

In addition, the role will be responsible for heading, managing, guiding teams who facilitate changes to the Group’s IT environment and specialists delivering projects and system analysis for (Region) region. This can include both the development of new functions and facilities and the on-going systems support of live systems. Lead and support the testing independent testing function ensuring its effective transitions into offshore centres maintaining a BAU governance oversight. Responsible for the Run the Bank Budget, with responsibility for providing governance on support cost. Plan and optimize resources between teams and with key focus on appropriate capacity planning and delivery year on year.

The Regional Head of Unsecured Lending IT has overall responsibility for managing the regional teams to deliver IT solutions to Cards, Loans and Transactional Banking.

The role will have reporting line into the Global Head of Cards IT and will work closely with the Regional WPB CIO.

**Responsibilities**:

- Provide senior leadership and project, programme management to oversee target delivery for the regional Capabilities covering Cards & Loans.
- Agree program strategy, priorities and associated regional view of Unsecured Lending VSIP, CTA, Entity Funded IT order book and assist Regional WPB Business with understanding and prioritizing initiatives.
- Participate in the appropriate regional and global governance structures.
- Provide coaching and guide team members across Unsecured sub-value streams.
- Effectively engage with suppliers of services globally as well as regionally.
- Proactively manage risks and resources to maximise delivery within budgets and allocated capacity.
- Interface with WPB Unsecured SVS 3 in-a-box leadership regionally and globally where n