Advisor, Member and Client Experience
1 week ago
Temporary position for 12 months
As a member/client experience advisor, you help improve the member/client experience and ensure NPS viability within the organization. Your role is to implement the NPS and boost its viability within the organization. You also handle customer journey redesign, to improve the experience each client segment has while using the different channels available. You advise and assist teams with respect to various key member/client experience initiatives. You help solve complex problems using your analytical skills and detailed knowledge of the line of business. Your projects and initiatives require extensive knowledge of your line of work. You put forward recommendations, solutions and action plans to improve the member/client experience and the NPS, based on the organization’s directions and objectives. You interact with various stakeholders working in other fields to understand their needs, and present and explain the different aspects of the member/client experience. More specifically, you will be required to:
- Support the sectors' implementation of the NPS.
- Monitor NPS viability in the business sectors you are responsible for.
- Identify the sector's tool and upgrading needs.
- Design or redesign customer journeys.
- Gather and manage member/client feedback, and incorporate the data into the customer journey maps.
- Identify issues and solutions related to the member/client experience.
- Help improve the member/client experience.
**What we offer**
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
**What you bring to the table**
- Bachelor's degree in a related field
- A minimum of two years of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
Ambiguity, Interpersonal Savvy
Curious about Desjardins ? Click here
LI-Hybrid
**Trade Union (If applicable)**
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
**Job Family**
Marketing (FG)
**Unposting Date**
2025-04-29
-
Advisor, Member/client sales and service
3 days ago
Lévis, QC, Canada Desjardins Full timeAs a member/client service advisor – sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs. You help build and maintain business relationships with members and clients....
-
Advisor, Member/client sales and service
3 days ago
Lévis, QC, Canada Desjardins Full timeAs a member/client service advisor – sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs. You help build and maintain business relationships with members and clients....
-
Advisory Agent, Member and Client Experience
1 week ago
Lévis, Canada Desjardins Full timeThe work mode arrangement for the position is full-time on site. As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the...
-
Advisory Agent, Member and Client Experience
2 weeks ago
Lévis, QC, Canada Desjardins Full timeTemporary position for 4 months (On call). The work mode arrangement for the position is full-time on site. As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with...
-
Lévis, Canada Desjardins Group Full timeA leading cooperative financial group in Canada is seeking a specialized financing and banking solutions advisor. This role focuses on building personalized relationships with members while providing expert financial advice and support. Candidates should have a bachelor's degree, a mutual fund representative certificate, and at least two years of relevant...
-
Lévis, Canada Desjardins Group Full timeA leading cooperative financial group in Canada is seeking a specialized financing and banking solutions advisor. This role focuses on building personalized relationships with members while providing expert financial advice and support. Candidates should have a bachelor's degree, a mutual fund representative certificate, and at least two years of relevant...
-
Lévis, Canada Desjardins Full timeTemporary position for 12 months The work mode arrangement for the position is full-time on site As a member and client experience advisory agent at Caisse Desjardins de la Chaudière, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their...
-
Advisory Agent, Member and Client Experience
2 weeks ago
Lévis, QC GV Z, Canada Desjardins Full timeTemporary position for 12 months.The work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their...
-
Lévis, Canada Desjardins Full timeA leading financial services provider in Lévis seeks a Real Estate Advisor to build business relationships with clients. The ideal candidate will possess a college diploma, two years of experience, and knowledge of French. Responsibilities include advising clients in real estate, optimizing marketing strategies, and monitoring market trends. This full-time...
-
Lévis, Canada Desjardins Group Full timeA leading cooperative financial organization in Lévis seeks a Personal Finance Advisor to develop relationships with clients and offer tailored financial advice. This hybrid role involves assessing client needs, advising on investments and loans, and working in a collaborative environment. The ideal candidate holds a Bachelor's degree and a mutual fund...
