Panel Management Coach Interior

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**DEPARTMENT: Engagement & Quality Improvement (EQI)**

The Engagement and Quality Improvement (EQI) Department works in large part to support the Joint Clinical Committees (JCCs) which include the: General Practices Services Committee (GPSC), Shared Care Committee (SCC), and Specialist Services Committee (SSC). EQI is comprised of four centres of expertise: Primary & Community Care Transformation, Quality Impact, Facility and Community Engagement and JCC Alignment. Driven by collaborative relationships between the Ministry of Health and Doctors of BC, and captured under the Physician Master Agreement, they are a group focused on developing and leveraging relationships, sharing knowledge and lessons learned and working together towards common goals to support improved patient outcomes, increased professional satisfaction and decreased system costs.

**THE TEAM: Practice Infrastructure Team, Primary & Community Care Transformation Team**

The Primary & Community Care Transformation Team serves the requirements of the General Practice Services Committee (GPSC) (a partnership between Doctors of BC and the provincial government) and its programs and initiatives to transform the primary care system.

Within the Primary & Community Care Transformation team, the Practice Infrastructure Team provides quality improvement (QI) and health technology (HT) practice supports that enable doctors and teams to realize the attributes of the Patient Medical Home and to participate in Primary Care Networks.

HT Practice Supports include the design and delivery of HT advisory services and resources focused on EMR technical and network issues, privacy and security postures, the appropriate use of virtual care, and engagement of physicians to optimize the adoption of health technology in practice.

QI Practice Supports include development of tools and resources focused on the implementation of panel management, team based care, patient experience, and alternative payment model supports to enable proactive and preventative care.

Practice Support services are delivered directly to family physicians, primary care teams, and Divisions of Family Practice by skilled coaches, peer mentors, and program staff.

**THE JOB: Panel Management Coach Interior**

Reporting to the Manager, Panel Management Service Delivery the Panel Management Coach supports improvements in primary care in the family practice setting while developing quality improvement capacity across practice teams through a tailored practice facilitation approach. The Panel Management Coach tracks and monitors progress through the Phases of Panel Management and informs on areas for program improvements, by helping design and implement sustainable data entry strategies into existing clinic workflow to enable doctors to adopt the attributes of the Patient Medical Home and sustain practice improvements.

The Panel Management Coach is part of a larger support team (including Practice Improvement Coaches, Health Technology Coaches, peer mentors and program staff) that provides high quality practice support services. Additionally, the Panel Management Coach works closely with key partners (e.g. Divisions of Family Practice, health authorities, Ministry of Health, etc.) in the community to deliver practice support services in alignment with GPSC direction and practice and community needs to realize the attributes of the Patient Medical Home and Primary Care Networks.

**WHAT SUCCESS LOOKS LIKE**

**Relationship Building (A)**:

- Build common understanding of issues and priorities between client groups.
- Ability to set shared objectives necessary for obtaining feedback and assistance.
- Frame issues to present opportunities and difficulties.
- Maintains effective communication by sharing ideas, best practices, trends and exploring opportunities with client groups.
- Attends and maintains relationships with relevant formal and informal professional groups and organizations.
- Seeks referrals from others with relevant expertise and influence.

**Change Advocate (A)**:

- Ability to lead the planning and implementation of change programs that have a wide-ranging impact on client groups in a multiple stakeholder environment
- Partners with leaders to identify opportunities for significant process enhancements and recommends changes that impact the strategic direction.
- Seek out opportunities for alignment with other efforts.
- Ability to set expectations for monitoring and feedback systems and