Service Consultant

We are looking for a Service Advisor to build a career within our dealership. This is a Sales role in our dealership. We are seeking a professional in customer service and oral and written communication skills. If you are interested in contributing to an amazing customer experience, we want you to be part of our team. We are looking for a self-motivated team player with a positive attitude. This is a **full-time** position that requires your _daily_ presence. Consistency is key to creating the customer experience we are looking for.

The Service Advisor role is a vital role at our dealership. It requires sales skills, people skills, organizational skills, communication skills (verbal and written). Problem solving skills and requires the ability to think clearly under pressure. Customer satisfaction is the main priority of this role. Ensure that all customers' needs are met, work directly with technicians to ensure the vehicles are being fixed right the first time.

**Job Details**:

- Sales (Verbal and Written)
- Scheduling (Managing Daily Schedule)
- Writing up work orders
- Distributing work to staff
- Accurately maintaining records
- Communicating with customers
- Updating customers
- Following up with customers
- Monitoring inventory
- Receiving and entering proper documentation of payments
- Willingness to receive direction and be coachable
- Other duties assigned

**Requirements**:

- Understanding mechanics or hands on mechanical experience would be an asset but can be learned.
- Some physical elements to the role, and must be able to lift items like vehicle batteries, tires etc.
- Must have Driver's License and own transportation to get to work.

**Shift Details**:Full-Time Mon
- Friday (7:30 am - 5 pm)

**Excellent Company Benefits**
- High Volume Shops
- Competitive Pay
- Energetic Work Atmosphere, with great work-life balance
- Excellent Company Benefits
- Living in a great city which offers a quality of life for you and your family
- Full benefits package
- Medical and dental insurance 100% paid by Birchwood

**About Merit Ford and the Carlyle community**:
A little about our dealership and community. Both are small, but what we lack in size, we make up for in activity. Merit Ford is a very busy dealership. We are right in the heart of the reemerging oil industry and have always had great backing from our Farming community. Located on 2 busy highways, Carlyle is the hub for many businesses in both sectors, and we like to boast that we have nearly 100 businesses in our town. That may not sound like a lot, but our town population hovers around 1200, so with that in mind, it is a very entrepreneurial community. We have most of the conveniences of a bigger center from a handful of restaurants, retail clothing outlets, pharmacies, electronics, hardware stores, grocery, etc. Our town is also minutes away from two lakes that are both great for fishing, hiking, boating, golfing or just soaking in the day with your feet up. Carlyle is truly unique to Saskatchewan. Yes, we have the “Flat,” but we also have some beautiful landscapes that set us apart from other areas in our province. Our community is hard-working and expects their vehicles to be as hard-working as they are. That expectation is carried forward to our shop, and our team carries that weight with great pride and consistency.

**About Birchwood Automotive Group**:
Birchwood is Manitoba’s largest automotive retailer network. Our 24 franchises include four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations, and we offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Carlyle, SK S0C 0R0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Automotive: 2 years (preferred)

Licence/Certification:

- Driver's License (required)

Work Location: In person