Northern Agent

Northern agents will represent Wasaya interests at the community level.

**Duties and Responsibilities**:

- Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights
- Actively solicit within the community for charter work and passengers for scheduled flights
- Utilize radio & available media to develop and advise community of promotions, rates, etc
- Handle air to ground radio communications with incoming aircraft providing the local altimeter setting, wind information and provide airport and local weather reports
- Meet all Wasaya Airways LP aircraft and ensure bags and cargo are unloaded in a timely and efficient fashion
- Ensure that all passenger (identify special-needs passengers) and cargo traffic or special shipments are checked in and receives the proper documentation as per Wasaya Airways LP policy
- Ensure that all passengers and shipments have completed the necessary ticket and waybill documentation
- Represent Wasaya Airways LP in the community in a friendly, positive and helpful fashion
- Attend required training sessions and perform other duties as assigned by Wasaya Airways LP
- Ensure accurate and prompt completion of Daily Sales Reports
- Prompt remittance of all Wasaya revenue through preauthorized mediums
- Meet and perform flight check in duties for Charter flights when required
- Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers
- Any other related duties as assigned

**Skills and Qualifications**:
**Education/Experience**:

- High school diploma or equivalent is an asset
- Previous experience with radio communication is an asset
- Must provide a reference letter from Chief and Council

**Skills/Abilities**:

- Must be able to work with mínimal supervision
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure and with mínimal supervision
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Strong work ethic and positive team attitude
- Must have excellent organizational skills
- Must possess a high level of honesty and integrity

**Assets**:

- Ability to communicate in Oji-Cree or Ojibway

**CONDITIONS OF EMPLOYMENT**:

- Ability to lift up to 70 lbs; Repetitively
- Manual dexterity
- Must work irregular hours
- Overtime as required
- Weekends may be required
- Work indoors and outdoors
- Travel may be required

**Contact**:
**If you are interested in this position, please submit your resume and cover letter to**:
Human Resources
Wasaya Airways LP
201 Kelner Pl.
Thunder Bay, ON P7E 6V3
Fax: (807) 789-1645