Hotel Manager

5 days ago

Whistler, Canada Pinnacle Hotel Whistler Village Full time

**General**

As the Hotel Manager, you understand the importance the leadership and strategic planning to our team, to grow our service culture to maximum operations, and to improve guest satisfaction.

The Pinnacle Hotel Whistler features 84 guestrooms.

Report to: Dual Property General Manager & Senior Management of the company

Duties & Responsibilities but not limit to:

- Previous Front Desk, Reservation and Night Auditor operations management experience, including check in/out process for our guests
- Handle guest complaints and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Assist the housekeeping manager daily, clean rooms as required
- Ensure that all guest rooms, public areas and back of the house areas meet the established standards of cleanliness to assure guest satisfaction
- Strong maintenance, accounting and revenue management experience
- This includes the flawless execution of Pinnacle International standards and enthusiastic commitment to People Development and continuous improvement

Accountable for:

- Enthusiastic, Guest driven, on the floor management presence
- Recruiting, training and developing Staff to deliver a Perfect Service Experience Every Time
- Driving Staff Experience by creating and maintaining a positive work environment
- Job Requirements/Qualifications:

- Desired Skills and Experience:

- Minimum five years of management experience in Front desk, Housekeeping & Maintenance in a Hotel industry
- Must have a sense of urgency, self motivated, responsible, organized and task oriented
- Must have excellent communication and guest service skills
- Ability to deal with all levels of management and staff professionally
- Ability to work flexible hours including evenings, weekends and holidays.
- Knowledge of Opera / Maestro (PMS) is an asset.
- Salary/Wage: Salary starting from $80,000 - $87,000
- Job Application Process:
Thank you.

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