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Lot Associate Part Time

2 weeks ago

Coquitlam, Canada The Home Depot Canada Full time

**With a career at The Home Depot, you can be yourself and also be part of something bigger.**

**Position Overview**:
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

**Key Responsibilities**:
Ensures Customer Satisfaction
- Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
- Maintain a sufficient quantity of carts near the entrance of the store.
- When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
- Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
- Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security
- Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
- Follows all Safety and Loss Prevention policies and procedures.
- Using appropriate safety procedures with all equipment.

**Competencies**:

- Communicates Effectively
- Customer Focus

**Skills**:

- Interpersonal skills
- Organizational skills
- Attention to detail

**Direct Manager/Direct Reports**:

- Front End Supervisor

**Travel Requirements**:

- None

**Physical Requirements**:

- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

**Working Conditions**:

- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Working in all weather conditions - frequent exposure to different weather conditions when loading and unloading product.
- Doors are frequently open, causing drafts and interior temperature changes.

**Minimum Education**:

- Highschool Diploma or Equivalent

**Minimum Years of Work Experience**:

- 1 to 2 years Retail experience

**Minimum Leadership Experience**:

- NA

**Certifications**:

- NA

**Other Requirements/Assets**:

- NA

The pay range for this position is between $18.00 - $19.00