Holiday Inn Express Whitby- Guest Services Agent

**Join our Holiday Inn Express Whitby team as a part-time Guest Services Agent**

The Guest Service Agent is responsible for providing our hotel guests with a positive first and last impression, as well as providing them with exceptional service. Key responsibilities include assisting guests through the arrival and departure experience, acting as a concierge by providing recommendations, and catering own style to best serve/engage the guest in his/her experience. Above all, the Guest Service Agent’s service is friendly, genuine, and thoughtful, with a focus on creating an exceptional experience that fosters loyalty

**What we offer**:

- Part-time work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now

**Guest Services Agent's Key Responsibilities**

**_Reporting to the Guest Services Manager and/or Supervisor, you will: _**
- Maintain a warm and friendly demeanor at all times with guests and associates;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check-in and check-outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes, etc.;
- Assist with responsibilities and duties in the absence of heavy volume in the areas of Service Express Bellman or Agents;
- Perform other duties assigned by supervisor or department manager.

**Job Requirements**
- Experience working in a customer service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations.
- Excellent written and verbal communication skills are essential.
- Computer literate in Word and Excel. Opera experience is an asset.
- Results-oriented with the ability to be flexible and work well in a busy and demanding environment.
- A self-motivated individual with the ability to problem-solve, initiate action, and complete projects in a timely manner with mínimal supervision.
- Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance.
- We have implemented a COVID-19 Vaccine Policy which states that successful applicants are required to provide proof of full vaccination or proof of a documented exemption as part of the hiring process._

**About Holiday Inn Express Whitby**

**About Silver Hotel Group**

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, and existing and prospective team members. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at
416-860-5157

The Silver Hotel Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

**Job Types**: Part-time, Permanent

**Salary**: $16.56 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- On-site parking
- Tuition reimbursement
- Wellness program

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Whitby, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Day Shift (required)