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Analyst, Application Development and Maintenance
2 weeks ago
**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada's NDC solution for its partners, a recognition program for corporate customers as well as optimize existing functionality and the development of new tools to manage Travel Agency commissions. This position will be reporting to the "Manager, Application Development and Maintenance" responsible for Product Distribution. **Responsibilities** - Troubleshoot and fix software, messaging, and connectivity issues in various projects. - Work closely with relevant stakeholders to collect and use information for improved operational and commercial performance. - Collaborate with vendors and internal users to develop, evaluate, install, and test software enhancements. - Reviewing and analyzing data from multiple internal and external stakeholders. - Maintaining and updating technical documents, flowcharts, and procedures. - Communicating analysis results and making recommendations to relevant stakeholders. - Provide support for the business analysis and technology/business integration efforts. - Conduct requirement and systems analysis and translate business requirements. - Support multiple working methodologies such as Hybrid, Agile, DevOps. - Support in creating business cases. - Support planning and monitoring processes. - Provide management with economic impact and compliance issues surrounding key business decisions support definition and maintenance of methods, techniques, and calculations for identifying ways to improve business/technical processes. **Qualifications** - At-least 3 years of IT technology or operations experience in a large company preferably in the Transportation/Airline domain would be an asset. - A relevant University degree/technical certification, and/or relevant experience commensurate to the role. - Understanding of ITIL, SDLC, Agile methodologies, Jira, and cyber security risk management frameworks are assets. - Knowledge of APIs and Tools like SOAP UI/Postman is a must. Knowledge of Mulesoft will be an added advantage. - Exceptional analytical, organizational and communication skills. - Self-motivated and independent worker. - Possess investigative nature and be self-motivated. - Results oriented with proactive and methodical approach to problem solving. - Able to multi-task and work under pressure against tight deadlines and changing priorities. - Must be a team player with ability to work closely with diverse groups and working styles. - Ability to establish and maintain effective business relationships. - Ability to following processes and directives. - Knowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skills. - Flexibility and willingness to work extended hours, when required. **Conditions of Employment**: **Linguistic Requirements** **Diversity and Inclusion** Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
