Print Support Specialist
2 weeks ago
Siegwerk is one of the world's leading suppliers of Printing Inks and sustainable packaging solutions. A career here will give you significant **flexibility **and **support **in a company focused on making a **positive impact** in the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.
Join us, let's **Do it. With Heart.**
**Job Summary**
The Account Services Representative assists regional customer accounts with their ink room operations by putting practices into place, performing in-house transitions, providing press-side technical support, testing ink systems, and conducting ink trials. The position's goal is to directly improve through-put within the customer's operation.
**Responsibilities**:
- Supervises various regional customers.
- Facilitate and coordinate new in-house transitions, assisting customers with transition from competitor's ink to Siegwerk ink.
- Advises and trains customer on technical ink printing processes that include (but not limited to): color matching, thin ink work off process, formula change-over, and color theory.
- Supervises ink processing in client facility to ensure smooth operation. Recognizes basic printing problems, troubleshoots and confers with customer and client teams to resolve issues in close communication with the technical team.
- Organizes and conducts product trials at customers' plants.
- Works closely with in-house technicians, lab technicians, account managers, and Siegwerk manufacturing to coordinate and insure that customer needs are met along with insuring proper procedures, service, and quality standards.
- Reports technical issues to Siegwerk laboratory team for assistance as necessary.
- Performs hands-on press side and ink room duties as required.
- Prepares trial reports. Prepares weekly schedules and reports.
- Prepares and distributes customer correspondence.
- Other duties as assigned.
- Travel requirements up to 25%
**Education and Experience**
- Post Secondary Degree with a 3-5 years related experience and/or an equivalent combination of education and experience.
- One year supervisory experience plus experience with, or training in, physical color matching of fluid inks.
- Consumer/Manufacturing Chemical Ink background highly preferred.
- Bilingual in English/French preferred.
**Knowledge/Skills/Abilities**
- To perform this job successfully, the incumbent must possess the following skills, knowledge, and abilities:
- Proficient mechanical knowledge of Flexo and Roto Gravure processes and mechanical component functions; (b) press drying and trapping function and importance.
- Possesses extensive knowledge of print defects and how to solve them.
- Possesses knowledge of flexo process printing and roto operating conditions.
- Knowledge of major substrates and their end use understanding lamination and its different types.
- Knowledge of automated dispensing.
- Ability to effectively work with and assist customers.
- Understands and conducts color theory training.
**Special Equipment/Working Condition Requirements**
- Various lab equipment and presses
- X-rite color computer, QA master and Ink Master.
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