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Full-time Dispensing Optician

2 weeks ago

Calgary, Canada Crescent Heights Optometry Full time

Are you passionate about eyewear, customer service, and creating a positive experience for patients? We are looking for a friendly, dedicated and skilled individual to join our team. If you have a flair for helping customers find the perfect eyewear and ensuring seamless patient care, we’d love to hear from you
- **Key Responsibilities**:_

**Customer Engagement & Service**
- Provide a warm, welcoming atmosphere and exceptional customer service.
- Respond promptly and professionally to customer inquiries via phone and in person.
- Schedule appointments, confirm bookings, and recall patients with attention to detail.
- Troubleshoot and resolve patient concerns to ensure high satisfaction.
- Help achieve store sales goals by providing expert guidance to customers on eyewear.
- Collaborate with frame representatives to source the latest styles and trends.

**Appointment Management & Billing**
- Manage appointment scheduling and patient check-ins efficiently.
- Generate invoices and handle direct billing to Third Party providers.

**Eyewear Selection & Dispensing**
- Assist customers in frame selection based on prescription, facial features, and style preferences.
- Explain lens and frame features and the benefits of various coatings confidently.
- Accurately measure pupil and segment heights for precise fittings.
- Dispense, adjust, and repair eyeglasses with care and accuracy.
- Monitor job statuses with optical labs, ensuring timely delivery for patients.
- Order contact lenses and notify patients when their orders are ready for pickup.

**Knowledge & Education**
- Stay up-to-date with the latest eyewear technologies and confidently communicate these advancements to customers.
- Perform optical pre-tests for the optometrists and collaborate on prescription accuracy.
- Educate customers on proper eyewear care and maintenance.

**Store Maintenance & Inventory**
- Maintain a clean, organized, and visually appealing store environment.
- Monitor inventory levels, restocking and rotating as necessary, while ensuring products are fresh and in stock.
- Manage competing tasks efficiently while maintaining a high standard of store cleanliness.
- Showcase strong multitasking abilities, effectively prioritizing tasks and managing competing priorities.
- **Quallfications and Skills**:_

**Experience & Expertise**
- Minimum of 2 years of optical dispensing experience preferred, though optician licensure is not required.
- Knowledge of frames, lenses, and contact lenses.
- Familiarity with sales techniques and optical software is an asset.
- Experience with optical pre-testing is a plus.

**Communication & Medical Knowledge**
- Strong understanding of medical terminology related to optometry.
- Excellent communication skills with the ability to build rapport with patients and colleagues.
- Ability to problem-solve and think critically in fast-paced environments.
- Ability to multitask and prioritize effectively.

**Professionalism & Commitment**
- Consistent, punctual attendance and a commitment to high professional standards.

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

**Why Join Us?**

**Job Types**: Full-time, Permanent

Pay: $16.00-$28.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Dispensing Optical: 2 years (required)

**Language**:

- English (required)

**Location**:

- Calgary, AB T2E 3J8 (required)

Work Location: In person