Manager of Customer Analytics

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Job Details

Title: Manager of Customer Analytics

Location: Toronto Canada

Kantar is the world’s leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

The Customer Analytics Manager will be responsible for:
- Daily point of contact for managing end-to-end projects between client and internal delivery teams- Partner with clients to understand their priorities and align on projects which drive their business results- Lead offshore meetings, and engage client stakeholders and the leadership team- Working collaboratively with offshore teams to ensure all work is connected to client business requirements, is delivered on time, and focused on outcomes- Tackle large and complex datasets and structures, transforming them into actionable, objective insights to support strategic decision-making. Ensure proactive insights and action-oriented solutions are delivered to clients.- Guide and support the offshore team for data collection, processing, and quality checking- Troubleshoot discrepancies in data and drive to the root cause of issues- Consistently deliver superior customer service to stakeholders, demonstrating Kantar values

CAPABILITIES- 4-year bachelor’s in business administration, Economics, Data Science, Statistics, or related quantitative field. MBA is desirable.- At least 3-5 years of experience in delivering analytics solutions/services to clients in Consumer Analytics, Canadian CPG/retail, customer insights, shopper Insights, and Analytics, plus a minimum of 1 year of experience in a client-facing role- Can create thoughtful, organized, and succinct fact-based presentation with a clear demonstration of strong storytelling- Excellent written and oral communication skills.- Knowledge of visualization tools such as Tableau and Power BI- Understanding of Data Warehousing, and Big Data concepts- Working knowledge of SQL- Outstanding business acumen- Knowledge and proficiency with retailer POS Data systems and advanced knowledge- Expert in Excel skills and the ability to manage large amounts of data.- Ability to synthesize a variety of data sources into presentations that are easily understood. Must be able to provide strong, executable recommendations- Strong project and time management skills are required.- A team player that can work effectively with all levels of an organization.- Excellent leadership, collaboration, and communication skills.- Must be proactive and performance-driven, have a bias for action, and be able to work under pressure in a fast-paced environment.- Ability to work with global teams and communicate effectively. Prior experience handling client engagement through the on-site, offshore model
- The salary range for this role in Canada is $76,900 - $128,100. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

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Location

Toronto, Bloor St EastCanada

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.