Budtender - Gordon

**Must be 19+**

Budtenders are the heart of our operation. They are the first point of contact for customers and a source of knowledge for many. Budtenders are responsible for providing customers with product knowledge and customer support while maintaining a clean and comfortable store environment. This includes, assisting the management team with the activities and operations of the store while abiding by all policies, procedures, and operational guidelines.

**Position Responsibilities**
- Deliver exceptional customer service
- Guide and direct customer in their cannabis purchasing journey
- Answer customer questions and concerns
- Meet and exceed sales goals
- Ensure compliance in all transactions
- Providing education to customers on products and accessories available at store
- Knowledge of basic computer functions
- Knowledge of POS systems
- Unpack, sort, count and label merchandise as directed
- Execute daily tasks and merchandising needs while ensuring customer priority
- Maintain store cleanliness by performing tasks such as sweeping, mopping, dusting, and organizing display
- Taking inventory and assisting in inventory related tasks as directed by Inventory manager
- Building a loyal customer base
- Using sales cycle to offer consistent customer experience
- Cash handling and other duties as directed
- Delivery driving may be required on an as needed basis

**Qualifications & Requirements**
- In-depth knowledge of cannabis products, strains, and consumption methods (preferred)
- Impeccable customer service
- One (1) year customer service experience
- One (1) year retail sales experience
- Must be able to lift up to 25lbs
- Current Selling It Right certification
- Valid Class 5 Drivers License is an asset

As per Section 41(1) of the BC Human Rights Code, preference may be given to qualified applicants of First Nations ancestry.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $19.50 per hour

**Benefits**:

- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

Ability to commute/relocate:

- Victoria, BC V8W3P9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have your Selling It Right Certification?
- How many hours per week are you looking for with this position?
- Please indicate if you are available for morning, evening, and/or weekend shifts.
- Do you have previous knowledge of cannabis products, strains, and consumption methods?
- Which days are you available to work for this position (i.e., all weekdays and/or weekends)?
- Willingness to do delivery driving, in a company vehicle?

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- drivers license (preferred)

Work Location: In person