Decision Support Lead

**WHAT WE DO**:
The Business Transformation team identifies and addresses opportunities for improvement within the Operations portfolio (national scope) and provides support to field, regional, and home office teams. We specialize in the use of innovation and creativity in making sustainable transformation and change.

**WHY THIS ROLE MATTERS**:
As the Decision Support Lead, you will be part of the forefront of our organization’s journey towards data-driven excellence. In this pivotal role, you’ll orchestrate the transformation of raw data into actionable insights, driving operational efficiency, and enhancing the lives of our clients, caregivers, and staff across multiple portfolios.

As our trusted analytics advisor, you’ll wield your expertise to craft compelling narratives from complex datasets, empowering teams with the knowledge needed to drive informed decision-making. Your strategic insights will fuel innovation, collaboration, and a culture of continuous improvement.

Reporting to the Senior Manager of Decision Support, you are excited by the opportunity to help grow the organization’s data capabilities and increase data literacy.

SE Health is relentlessly focused on developing and deploying new and innovative strategies to help drive the company and its impact in the community forward. These strategies are backed up by strong decision support where future direction is driven by your ability to understand data and communicate key insights.

Join us today and be part of a team that is changing the future of healthcare, one decision at a time

**WHAT YOU’LL DO**:
**Data analytics** | Lead the development and sustainability of digital reporting solutions such as dashboards and reports, in partnership with end users and technical developers, ensuring the effective visualization of operational, business, and clinical results
- Manage multiple projects that focus on the development and ongoing suitability of digital solutions that meet user requirements and that are organized, logical, intuitive, user-friendly, and interactive
- Collaborate and coach parties of interest to properly identify, define, standardize, develop, and/or modify user requirements, including constraints/gaps as well as prioritization sequence
- Develop, implement, and/or support project plans to map, pull, standardize, and consolidate data within a data repository for multiple lines of business
- Provide solutions that offer an enhanced user experience (UX) and user interface (UI) so that data is not just a tool, but a source of inspiration
- Remain up-to-date with technological and data visualization techniques allowing for the provision of expert advice and leadership in the translation and alignment of user requirements and organization direction into solutions
- Train and provide post-implementation support to end users ensuring needs are met, enabling a high adoption rate, and capturing future iteration ideas
- Skilled at breaking complex problems into smaller, manageable pieces and actionable deliverables
- Create impactful visuals and messaging of observations and insights enabling end users to make informed decisions leading to performance awareness and sustainable improvements
- Act as a resource on day-to-day decision-making and improvement initiatives by collecting and analyzing data, and sharing identified insights in an easy-to-digest manner

**Data champion** | Grow organizational data analytics capabilities and data literacy across the organization through the use of reports, dashboards, analysis results, and performance metrics
- Provide strong and effective leadership, technical guidance, coaching, and training to end users throughout requirements gathering, data analysis, insights sharing, and solutioning
- Coach and mentor colleagues across the organization on data literacy (e.g., reading data, working with data, communicating data, etc.) through interactive discussions and the development of engaging learning content
- Be a strong and effective communicator who delights in training, coaching, and transferring knowledge in both virtual and in-person environments
- Be a trusted advisor to support and provide guidance on the growth of the Decision Support function, including data governance and stewardship

**WHAT YOU BRING**:
**Qualifications**
- Post-secondary education in business, data analytics, mathematics, computer science, engineering, social studies, or equivalent experience
- 10 years of experience in data analysis, stakeholder engagement, and digital solution development and implementation
- Demonstrated leadership within a Decision Support team, with a focus on strategy development and performance measurement
- Proficiency in data manipulation, reporting, analysis, and visualization tools and methodologies
- Exceptional interpersonal, communication, and presentation skills
- Comfortable with building/using queries (i.e., SQL) and performing data audit/integrity exercises to ensure data accura