Deskside Support Analyst

3 days ago

Mississauga, Canada Compugen Inc Full time

**Job Title**
- Deskside Support Analyst

**Vacancy No**
- VN6216

**Work Location**
- Mississauga, ON

**Job Details**

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.**Title: Deskside support analyst**

**Location: Mississauga & GTA**

**Responsibilities**
- The desktop device builds - basic device configuration and software installs (i.e. Windows and Office, etc.)
- Physical desktop hardware deployments and/or moves - schedule and replace desktop device
- Desktop software upgrades; primarily replacement of Windows and Office on identified devices using automated scripting
- Assist with moving computing hardware and associated reconfigurations
- Installation of new and used hardware units and components
- Triage and problem investigation as required
- Working with an ITSM Tool - Service Now / Cherwell
- Logging and managing tickets to track work progress and completion
- Managing and prioritizing of work based on SLA requirements

**Qualifications**
- A Technical Diploma or University degree in Computer Science or related filed
- A+ Certification
- Experience with Windows 10 and Office 365 required
- Experience with incident triage, strong trouble shooting skills
- Experience with SCCM and PowerShell product would be an asset
- Good customer service skills; able to work with non technical resources
- Intermediate experience and skill set; 2-5 years experience with two or more of the above work responsibilities
- Experience in an incident and problem management tool such as Service Now / Cherwell
- Experience in administering Office 365 products
- Good written and verbal communication skills
- A sense of urgency to complete tasks and assignments
- Ability to take direction and follow practices and procedures consistently and accurately
- Good time management skills
- Ability to work independently as well as in a team environment
- Ability to lift a minimum of 40 lbs. regularly
- Experience working in an warehouse environment an asset

**Work Environment**
- Work requires working onsite in a warehouse
- Potential to be on call
- Ability to work different shifts including morning / afternoons / evenings

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs_

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