202404 - 8222 - Specialized Consultant, Healthy

**JOB TITLE**:Specialized Consultant, Healthy Workplaces (HW)

**POSITION OPENINGS**:1

**STATUS**:Permanent, Full Time

**LOCATION**:Home Office Based

**REGION**:Central West, Ontario (GTA, PEEL, HALTON, VAUGHAN)

**HOURS OF WORK**:35 hours/week

**Job Summary**

Reporting to the Consulting Services Manager, the Specialized Consultant, Healthy Workplaces (HW) provides in-person and virtual specialty services and solutions to our customers in the regions and works closely with the Specialized Services Lead to provide expertise in the Healthy Workplace discipline. The Specialized Healthy Workplace Consultant will work within their team to ensure annual goals and objectives associated with the Heathy Workplace discipline strategy and the WSPS Master Plan are accomplished which may include providing general health and safety services to assist with capacity shortfalls, when needed.

The core accountability of the Specialized Consultant, Healthy Workplaces is to deliver high quality solutions and services that require Healthy Workplace expertise gained through experience and education. With the goal of improving workplace health, safety and well-being and enhancing productivity, quality and morale in the workplace, they will work with the Specialized Services Lead (Healthy Workplaces) to enhance the quality and consistency of current services and solutions across the province. The Specialized Consultant, Healthy Workplaces will to support WSPS initiatives to stay current and relevant to workplaces by channeling industry and evidence-based research into new services and solutions.

**Responsibilities**

Note: Percentages refer to approximate % of time spent on each area, over the course of a given year.

**1. DELIVER SERVICES/SOLUTIONS TO CUSTOMERS (70%)**
- Deliver Healthy Workplace specialized services to customers that facilitate a reduction and mitigation of risk for workplace mental health related injury and illness through the: hazard identification, qualitative and quantitative risk assessment, and recommendations for improving tools, equipment, layout materials, environment, work practices, organizational factors and other processes
- Assess customer needs and works diplomatically within political framework of unionized and non -unionized workplaces. Liaise with various stakeholders (e.g. MLTSD, senior management, supervisors, workers, staff) to assist customers in complying with relevant Occupational Health and Safety legislation, standards and best practices.
- Execute solution delivery to customer as per scope and term outlined in the agreement/contract. In collaboration with Account Management, follow up regularly with customers to ensure ongoing service satisfaction including face to face and virtual delivery, and report writing
- Ensure the successful planning, implementation and delivery of high quality customer solutions through collaboration with Consulting Services Manager, AM/or SAM, and Specialized Services -Consultants to scope contracts, review customer plans, prepare RFPs, participation in WSPS Document Review process, solution development/review
- Support projects that require specialized healthy workplace knowledge and experience to ensure all elements that support revenue, reach and reputation protocols which include: proposal, quoting, risk assessment and contracting
- Collaborate with others to develop and deliver training, workshops and conference presentations to customers in specialty as well as other focus areas

**2. RELATIONSHIP-BUILDING, MARKETING AND PROMOTIONS (10%)**
- Nurture, develop and maintain relationships with assigned customers while delivering services
- Promote and represent WSPS as a “brand” ambassador at key events/speaking engagements, trade shows and with committees, institutes and associations
- Assist with acquisition of speakers that provide customers access in the specialized fields and coordinate presentations at conferences and workshops
- Coordinate with internal stakeholders to leverage internal resources to provide customer service or solutions
- Act as a contributing member on a WSPS -Community of Practice and promote collaborative, problem solving, lean way of working.

**3. INTERNAL TRANSITION, SUPPORT AND ADMINISTRATION (20%)**
- Maintain report and documentation as required and in accordance to corporate policies
- In collaboration with Account Management, ensure customer information is maintained through entries in CRM and other business systems as required
- Complete Quality Assurance/Document Review of consulting reports in accordance with internal standards, processes and procedures
- Function as Subject Matter Experts (SMEs) supporting the development of programs, solutions, products and services.
- Provide input to current and future Development plans in collaboration with the Specialized Services Leads.
- Provide instruction, demonstration or coaching support as assigned
- Convey any identified, potential project risks and possible mit