Junior IT Helpdesk Technician

Junior IT Helpdesk Technician - Co-op - Job Description

Title

Junior IT Helpdesk Technician

Reports To

Senior Systems Administrator

Summary

The Junior IT Helpdesk Technician primarily will work in conjunction with the Senior Systems

Company Values

**TRUST** means we will trust each other to be accountable for our actions. We accept the consequences of our actions and inactions. We realize we are not perfect. When we err, we will admit our error and learn from it.

**RESPECT** means we will respect the dignity of each other, our clients, our suppliers and everyone we come in contact with.

**INTEGRITY** means that as a corporation and as individuals we will always do what is right. If we have to ask ourselves the question, “is this right”, we already know the answer.

**PROFESSIONALISM** means we will conduct ourselves in a professional manner in all of our dealings, so that as members of the Kilmarnock team we can always be proud of the way we conduct ourselves with everyone inside and outside the company.

Job Duties
- **The focus will be on**:_

**End User Support**:

- Support users and remote users with general IT assistance
- Assist users with remote connection, network connectivity and VPN issues
- Assist users with printing issues for directly connected, and network connected printers and plotters
- Assist users with password resets and general account issues (access requests/issues, network shares, IT portal requests)

**Computer Setup & Configuration**:

- Installation of Windows 10 on new laptop computers
- Re-Installation of Windows 10 on returned/repaired computers
- Troubleshooting hardware issues and performing simple upgrades and repairs for laptop computers
- Setup of Active Directory account for each new employee and assignment to correct security and distribution groups
- Setup of E-Mail for each new employee

**Documentation**:

- Create missing IT documentation/how-to documents for common IT tasks faced by the end users and post them on the IT portal.
- **Skills considered as an asset**:_

**Programming**:
Help continue development of internal IT portal (website) which uses the following technologies:

- Programming in C# using.Net Core
- Interact with and expand MySQL database
- Integration with Active Directory
- Integration with internal ticket / IT support desktop management software

IT Knowledge & Requirements:

- Working knowledge of Microsoft Active Directory
- Intermediate knowledge of Windows 10 in a domain environment
- Understanding of Firewalls
- Experience troubleshooting laptop computer hardware
- Understanding of TCP/IP Networking, routing, and wiring
- Experience installing Windows 10 operating system
- Ability to install, troubleshoot and assist users with Microsoft 365
- Ability to troubleshoot printing issues, local printers and network printers
- General knowledge of Android (Android 11) and Apple (iOS 15) smart phones/tablets

Preferred Qualifications:

- Services: Microsoft Internet Information Services
- Frameworks:.Net Core 2.1 or higher,.NET Framework 4 or higher
- Environments: Visual Studio, MySQL Workbench
- Languages: C#, PHP, Java, JavaScript, HTML
- Databases: MySQL

Work Conditions:

- Overtime may be required.
- Travel to client location, and other off-site locations may be required.
- Manual dexterity required to use desktop computer and peripherals.
- Public Transit is not available.
- Valid Driver’s license with a clean driving record.
- May require the use of personal protective equipment.

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Casual dress
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Smiths Falls, ON