Keyholder

3 days ago

Victoria, Canada The Original FARM Full time

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision by delivering a thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

We are looking for a customer service focused FT (Full-Time) Keyholder to join our team in Hillside.

**Principle Duties/Responsibilities**:

- Promote a customer service focused environment.
- Drive sales while maintaining the highest level of customer experience
- Maintain the highest level of product knowledge
- Educate customers on FARM’s range of products
- Defuse difficult situations and handling difficult customers with many issues, challenges, or barriers.
- Point of Sale (POS), cash handling, and database management.
- Understanding and compliance to the FARM’s Policies & Procedures
- Strong understanding of the industry regulatory environment and that FARM and customers must comply with.
- Strong understanding of the operations across all departments necessary for

efficient customer service.
- Ensure the store is maintained to the required standards of customer experience
- Opening and closing procedures
- Other duties as required.

**Qualifications and Skills**:

- Strong customer service skills
- Working knowledge of POS systems, Word, and Excel
- Strong communication skills, time management, and problem-solving skills
- Works well in high volume, retail environment
- Able to work independently as well as a member of a team
- Strong cannabis knowledge preferred
- Selling it Right Certificate mandatory.

**Terms of Employment**:

- Must be able to work a variety of night/weekend shifts when required
- Must be willing to cover shifts on short notice
- Reports to: Store Manager, Assistant Manager, Supervisor

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