Guest Relations

5 days ago


Kingston, Canada Symphony spa Full time

**Job Summary**

Food handling is a bonus as you will also be serving food and drink to our spa guest.

**Duties**
- Greet guests upon arrival with a warm and welcoming demeanor.
- Check guests in and out efficiently while ensuring all necessary information is collected.
- Respond promptly to guest inquiries and resolve any issues or concerns during their stay.
- Provide information about hotel amenities, services, and local attractions.
- Maintain accurate records of guest interactions and transactions in the system.
- Collaborate with other departments to ensure a seamless guest experience.
- Handle cash transactions and maintain a balanced cash drawer.
- Assist in managing reservations and coordinating special requests for guests.

**Experience**
- Previous experience in a customer service role, preferably in the hospitality industry, is preferred.
- Strong verbal communication skills with a friendly and approachable demeanor.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Proficiency in using computer systems and hotel management software is an advantage.
- A positive attitude and willingness to learn new skills are essential for success in this role.
- Marketing experience

Join our team as a Guest Service Agent where you can make a difference in our guests' experiences every day

**Job Types**: Full-time, Part-time

Pay: $18.00-$20.37 per hour

Expected hours: 35 per week

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-07-01


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