Guest Service Manager

6 days ago

Waterloo, Canada Wildcraft Grill & Long Bar Full time

**TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**:
Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service.

With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their team and our business forward.

Our goal is to foster a work experience that provides our Chefs & Managers with:

- Pride in their role and the company they work for
- Personal & professional respect from all stakeholders
- Ongoing learning & career development with a clear path for growth
- An independent atmosphere that welcomes everyone’s ideas & initiatives
- Competitive remuneration (plus benefits & earned bonuses)
- Meaninful relationships and mentorships
- Possibilities for personal & professional growth
- all while having good time

If you
- know that ‘real’ people work nights & weekends,
- believe that successful people don’t know more, they do more,
- feel the restaurant operates at it’s best when you’re there,
- take the bull by the horns,
- work hard to succeed hard,
- aspire to achieve greatness in your career,

success is here for you to work towards.

**About the Guest Service Manager Role**:

- Full-time salaried, entry level hospitality management position
- Responsible to oversee daily opening procedures ensuring each day is set for success
- Operate lunch shifts with excellence, focusing on increasing in lunch sales week over week, year over year.
- Oversee the Front of House team fulfilling steps of service and all side-work both before & after service.
- Assistist Guests & handling any concerns during the shift with Hospitality from the Heart.
- Hire, train, mentor and schedule (weekly) Host team
- Monitor daily cleanliness of restaurant, attacking any cleaning & repair concerns with urgency
- Manage reservation book including facilitating the planning & set up of large group events
- Assist in managing costs related to service - Front of House Labour, Uniform Inventory, Paper Goods/Office Supplies (to name a few)

**Guest Service Manager Earnings & Perks**:

- $45,000 - $50,000 annual salary
- Bonus Incentive ($6000 annually, paid quarterly as earned)
- Comprehensive Management Benefits & Life Insurance Plan - enrolled on day 1
- Paid Vacation Time
- Daily Management Meals
- Charcoal Group Dining Discount
- Comprehensive initial & ongoing training provided
- Career growth & ongoing development opportunities
- Positive, supportive & inclusive team culture

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

COVID-19 considerations:
**Experience**:

- Restaurant management: 1 year (required)

Licence/Certification:

- Smart Serve (required)

Work Location: One location

  • Guest Services Manager

    1 week ago

    Waterloo, Canada Williams Fresh Café Full time

    **Job Title: Guest Services Manager - Events & Marketing Specialist** **Company**: Milestones Restaurants **Location**: GUELPH, ON **About Us**: Milestones Restaurants is a leading Canadian chain renowned for its commitment to delivering exceptional dining experiences in an upscale casual setting. With a passion for culinary innovation and warm...

  • Guest Service Manager

    5 days ago

    Waterloo, Canada Beertown Public House Full time

    Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service. With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven...

  • Guest Service Manager

    1 day ago

    Waterloo, Canada The Bauer Kitchen Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service. With new locations on the horizon, Charcoal Group is growing and seeking the best and...

  • Guest Service Manager

    5 days ago

    Waterloo, Canada Sole Restaurant Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: Do you love hospitality, but prefer to work only during the daytime? Well, THIS is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of weekday opening procedures & lunch service. **Yes, that means working Monday to Friday in a restaurant!** With new locations on...

  • Guest Service Agent

    1 week ago

    Waterloo, Canada Marriott International, Inc Full time

    **Job Number** 22203828 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Agent-guest Services

    1 week ago

    Waterloo, Canada Marriott International, Inc Full time

    **Job Number** 23118571 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Services Agent

    5 days ago

    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G Class Driver's License **Job Number** 23207247 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Service Agent

    2 weeks ago

    Waterloo, Canada Courtyard Marriott Waterloo St. Jacobs Full time

    **Company description** By joining the Courtyard Marriott Waterloo St. Jacobs you will be also be joining the Palm-holdings Family. Our Core Values are: We are United. An extended family working together to strive for excellence and leverage individual strength for a united outcome. We celebrate individuality, diversity and our differences We are Bold We...

  • Guest Service Agent

    2 weeks ago

    Waterloo, Canada Courtyard Marriott Waterloo St. Jacobs Full time

    **Company description** By joining the Courtyard Marriott Waterloo St. Jacobs you will be also be joining the Palm-holdings Family. Our Core Values are: We are United. An extended family working together to strive for excellence and leverage individual strength for a united outcome. We celebrate individuality, diversity and our differences We are Bold We...

  • Guest Services Agent

    2 weeks ago

    Waterloo, Canada Marriott Vacations Worldwide Full time

    Descripción del empleo Hourly Rate: $24.02Job Requirement: Night Auditor Relief / Overnight Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you...