Director, Risk Management

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
Within the context of a client and family centred model of care and, in accordance with the Mission, Vision, Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Executive Director, Risk Management and Infection Prevention and Control, the Director, Risk Management is responsible for providing leadership in the management of clinical and operational risk. Promotes and leads in the use of evidence-based risk management strategies and tools to promote and improve patient safety. Collaborates with others to improve quality and safety for PHC by effectively and proactively coordinating strategies, systems and processes to reduce risk, minimize critical incidents, complaints and claims.

Represents PHC when liaising with external legal counsel assigned by the Health Care Protection Program (HCPP) and other external agencies in investigating and managing claims involving patients/residents/clients or the organization. Works with staff and physicians and supports operational leaders in identifying, assessing, analyzing and implementing strategies to mitigate the identified risk to PHC, staff, physicians and the patients/clients and families served. Provides leadership to the Senior Director Leadership Team and is responsible and accountable for the development of the organization's integrated clinical risk management program and initiatives in a manner that fulfills the mission and strategic goals of PHC, while complying with provincial and federal laws and accreditation standards related to patient safety and risk management across the organization.

The Director works in collaboration with the Director of Patient Care Quality Office as requested in reviewing responses to patients/clients or other complainants from a risk management perspective.

Qualifications / Skills and Education:
Education, Training and Experience

Master's Degree in a health-related discipline. Seven to ten (7 to 10) years' recent, related experience in progressively senior leadership roles with responsibility for leading risk management and client relations issues management activities, or an equivalent combination of education, training and experience.

Skills and Abilities
- Advanced knowledge of healthcare issues as well as specialized knowledge in risk management, privacy, change management, information management, patient safety, quality complaints management and policy development.
- Demonstrated ability to oversee, assist with, and/or conduct timely risk assessments in response to requests and ability to identify and consult with the appropriate operational leaders concerning issues with clinical or operational risk requiring immediate attention.
- Demonstrated ability to interpret and implement legal and other regulatory obligations and responsibilities of PHC in the context of relevant legislation, regulations, common law and other changing standards with support of in-house legal counsel.
- Demonstrated critical thinking and analytical skills encompassing an organization-wide perspective.
- Exceptional communication, interpersonal, innovative leadership and systems improvement skills.
- Demonstrated ability to communicate complicated or highly technical matters in a clear, concise and understandable manner.
- Demonstrated awareness of Indigenous cultural safety, cultural humility, Indigenous-specific racism, anti-racism, critical race theory, and colonialism past and present.
- Demonstrated awareness of the Truth and Reconciliation Calls to Action, the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), In Plain Sight, and other related policies and reports.
- Proven ability to establish and maintain effective interpersonal relationships with people across all disciplines and settings, in addition to the integrity, trust and professionalism that the role requires.
- Proven ability to develop, implement and train on policies, procedures and corporate practices.
- Demonstrated ability in project management in a leadership position.
- Demonstrated ability to take initiative in understanding the needs of others and to take action to achieve helpful results in addressing these needs.
- Physical ability to perform the duties of the position.

Duties and Responsibilities:
1. Leads, develops, manages, implements and evaluates corporate and clinical risk management systems, including building a risk-smart workforce and environment that allows for innovation and responsible risk-taking while ensuring legitimate precautions