Beauty Services Lead

1 day ago

Red Deer, Canada Sephora Full time

**Job ID**: 222382

**Store Name/Number**: AB-Bower Place (0850)

**Address**: 4900 Molly Banister Drive, Red Deer, AB T4R 1N9, Canada (CA)

**Full Time/Part Time**: Full Time

**Position Type**: Regular

The Beauty Services Lead is responsible for helping establish Sephora as THE teaching destination for beauty, including the success of in-store beauty services and classes. This position ensures a high level of client service by coaching cast on how to uphold our brand promise of personalized service by engaged experts. A key responsibility is monitoring the performance of the beauty studio as well as our Beauty Class program. Additionally this position is responsible for general leadership duties such as supervising the selling floor, assisting clients and coaching cast.

**Classes**
Observation and Feedback
- Regularly observes classes, provides feedback and promotes use of SUBC observation form by all leadership and cast observing/ participating in classes
- Consistently looks for opportunities to elevate client experience and shares feedback with store team and the FSC

Facilitators/ Coaches
- Identify cast with potential to become a facilitator or coach and help develop their skill set
- Works with facilitators and coaches to prepare for new class topics

Class Logistics
- Works with operations team to ensure processes are established for class set up, take down as well as supply and tester management
- Publishes classes ensuring appropriate number of spots open based on store/ class specific show rates

**Services**
- Drives client service and operational standards at Beauty Studio and partners with Beauty Studio Coordinator to identify opportunities and implement solutions
- Leads by example, acting as the DIC for the Beauty Studio as needed and leads/ participates in Beauty Studio touchbases
- Ensures IQs are consistently incorporated into services and appropriate information is saved to client’s BI account
- Leverages Beauty Studio expertise to support skincare studio as needed

**Events**
- Helps drive in-store event program by working in partnership with Education Lead and brands to implement compelling in-store events
- Host brand partners facilitating events providing day of event support and coaching

**Business Acumen and Driving Results**
- Utilize all available beauty service and class reporting systems (AiQ, Online Reservations, Medallia, etc.) to analyze trends and maximize the business potential
- Monitors all store communication vehicles (MSL, ePlanner, Store Intranet, etc.) for direction, and is accountable for ensuring tasks are completed on time

**Training**
- Trains cast on service related programs and online reservations
- Partners with Education Lead and Sr. Artist to assess and develop color cast
- Assist with certifying cast on service related focuses

**Qualifications**
- 1-2 years in retail/service industry management/supervision
- Excellent communication and client service skills
- High School Graduate or equivalent. College degree preferred
- Cosmetic experience desirable
- Proficient in Windows, Word, Excel desirable
- Proficiency in a foreign language desirable

**Requirements of the Job**
- Verbally communicate with clients and employees in a clear manner
- Lift and carry 50 pounds as well as bend and stretch to stock shelves
- Able to work flexible days/nights/hours including weekends and holidays
- Follow personal appearance guidelines including wearing costume provided

  • Beauty Sales Advisor: Elevate In-Store Experiences

    2 weeks ago

    Red Deer, Canada Sally Beauty Full time

    A leading beauty supplies retailer in Red Deer, Alberta, is seeking a passionate Sally Beauty Advisor to enhance customer experiences with exceptional service. You will assist customers with beauty products and ensure they are informed of promotions. This role requires some physical exertion and offers generous perks including a discount, educational...

  • Flexible Beauty Sales Pro

    3 weeks ago

    Red Deer, Canada Modern Beauty Full time

    A leading beauty supply company in Red Deer seeks a Part-Time Beauty Sales Specialist. Ideal candidates are enthusiastic, possess exceptional customer service skills, and are willing to work flexible hours including weekends. Responsibilities include providing excellent service, driving sales, and maintaining store inventory. Experience in the beauty...

  • Flexible Beauty Sales Pro

    4 weeks ago

    Red Deer, Canada Modern Beauty Full time

    A leading beauty supply company in Red Deer seeks a Part-Time Beauty Sales Specialist. Ideal candidates are enthusiastic, possess exceptional customer service skills, and are willing to work flexible hours including weekends. Responsibilities include providing excellent service, driving sales, and maintaining store inventory. Experience in the beauty...

  • Flexible Beauty Sales Pro

    4 weeks ago

    Red Deer, Canada Modern Beauty Full time

    A leading beauty supply company in Red Deer seeks a Part-Time Beauty Sales Specialist. Ideal candidates are enthusiastic, possess exceptional customer service skills, and are willing to work flexible hours including weekends. Responsibilities include providing excellent service, driving sales, and maintaining store inventory. Experience in the beauty...

  • Beauty Sales Specialist

    3 weeks ago

    Red Deer, Canada Modern Beauty Full time

    Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with over 50 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and our...

  • Beauty Sales Specialist

    7 days ago

    Red Deer, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with over 50 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...

  • Beauty Sales Specialist

    1 day ago

    Red Deer, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with over 50 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...

  • Beauty Sales Specialist

    1 day ago

    Red Deer, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with more than 50 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking,...

  • Beauty Retail Store Lead — Inspire Teams

    3 weeks ago

    Red Deer, Canada Chatters Limited Partnership Full time

    A leading beauty retailer in Red Deer is looking for a passionate Store Manager. You will oversee retail operations, coach your team, and ensure high standards in customer experience. Ideal candidates have significant retail leadership experience, preferably in a salon setting, and excellent communication skills. This position offers competitive salary and...

  • Beauty Retail Store Lead — Inspire Teams

    2 weeks ago

    Red Deer, Canada Chatters Limited Partnership Full time

    A leading beauty retailer in Red Deer is looking for a passionate Store Manager. You will oversee retail operations, coach your team, and ensure high standards in customer experience. Ideal candidates have significant retail leadership experience, preferably in a salon setting, and excellent communication skills. This position offers competitive salary and...