Experience Manager

Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members - feel **welcome**feel **comfortable** and feel **healthy**.

We’re not looking for average, because we’re not your average Club. That’s because Movati’s goal is to be recognized as North America’s premiere affordable fitness brand. As** Experience Manager,**you have one of our most important positions in club - there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one.

Movati’s values are rooted in **Care**, demonstrating strong **Work Ethic**, **Authenticity**, celebrating **Diversity**, and **Commitment** to enabling a healthy work environment. If it sounds like a lot, that’s because it intentionally is. Since 1997, we’ve built the foundation of Movati Athletic on these values and it’s what’s made us both successful and different.

We’ve got so much more to tell you; so here it goes

**Role**

At Movati, you will quickly learn that rolling-up your sleeves is the key to success to ensure the Club is functioning at its best You will execute your business-savvy skills and develop an in-depth understanding of club operations and key functions across all departments, work to improve processes and services, while driving total club revenue and profitability.

We aspire for growth and innovation. As Experience Manager, you will actively participate in leading Club Management department meetings to create alignment around key business objectives, opportunities, and Club events. Our Experience Manager brings the Movati brand to life by connecting members to their individual wellness goals and assisting in their achievement. Reporting directly to the General Manager, you will be a primary point of contact in coaching, managing and motivating your team to serve our members through Movati’s above-and-beyond service model.

We live a Servant Leadership mentality and it all starts with our people. They are our everything and as Experience Manager you will be the beacon of what success looks like for our team members by creating a positive and healthy workplace environment that provides opportunities for challenge and advancement.

You will also collaborate with the General Manager and People & Culture for recruitment and selection of all positions while maintaining an active pipeline for talent. We train our employees to provide exceptional service. As a leader, overseeing effective training and orientation sessions will be important in establishing and maintaining culture as well as service standards specific to the Movati brand.

**Qualifications**

We know the experience we’re looking for can come from a wide range of industries so we’re looking for the following:

- 5+ years of Customer Service experience with a demonstrated ability to deliver an exceptional customer, client or member experience
- Sales experience. Demonstrated ability to deliver results through motivation, inspiration, and accountability
- Demonstrated leadership and people management experience. Proven success in leading, training, and motivating teams
- Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).
- Have open availability to work a flexible schedule, including various shifts throughout weekdays and weekends, to meet the operational needs of the company.

Of course, we expect that when we meet, you can articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.

**Perks