Warehouse Operations Manager

**Job Title**
- Warehouse Operations Manager (1-year contract)

**Vacancy No**
- VN5562

**Work Location**
- Richmond Hill, ON

**Job Details**

**About Compugen**
- Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.- If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.**Job Purpose**
- Reporting to the Director of Operations, the
- **_Warehouse Operations Manager_** is responsible for the execution of strategic direction and day to day leadership of Warehouse Operations. This role will effectively manage and lead the operational warehouse team, to drive success through Key Performance Indicators while promoting the highest quality customer satisfaction.- This is a mid-senior level Management role with up to 5 direct reports and a total team of 50+ operating nationally out of multiple locations.**Temporary Full-time Position '“ 12 months**

**Duties and Responsibilities**:

- Maintain a Safe Work environment in compliance with all provincial legislative requirements
- Budget preparation and monitoring of department P&L's to manage within the guidelines of the operating budget.
- Analyzes and report on all warehouse logistic key performance indicators and trend analysis
- Handle customer escalations that require increased attention outside of normal day-to-day activities.
- Build strong third-party vendor relationships (particularly carriers and 3rd party logistics services providers)
- Management of the ISO 9001:2015 Quality Management System
- ISO Process documentation creation, review and updates
- Contribute to RFP responses related to warehouse activities and transportation
- Participate in new customer integration and onboarding
- Lead Continuous Improvement initiatives and participate in cross functional project teams
- Develop and implement process improvements to increase efficiency and decrease costs across the Warehouse and Operations teams
- Supporting supervisors with people management activities including but not limited to recruitment, development, motivation and discipline of staff, ensuring proper documentation and keeping accurate records for effective performance management.

**Qualifications**:

- Bachelor's degree or equivalent experience in Supply Chain/Logistics is preferred
- A proven leader with the ability to manage cross functional teams
- Demonstrated ability to develop and build strong successful teams
- A track record of delivering sustained, quantifiable results
- Advanced knowledge of warehouse management systems
- Excellent verbal and written communication skills and the ability to work effectively with both internal and external customers at all levels
- Data driven with an ability to use statistical analysis to make sound strategic decisions
- Demonstrated ability to function successfully in a fast paced, agile work environment
- Sound decision-making and problem-solving ability
- Superior organizational and time management skills with the ability to consistently meet deadlines and performance objectives
- Aptitude to negotiate with senior level decision makers both inside and outside the organization

**What Compugen Offers You**:

- Opportunity to make a difference in the constantly evolving world of Technology
- Ability to help our customers realize new possibilities
- Exciting, fast paced challenging work environment
- A culture where authenticity and diversity is valued
- Professional Development Opportunities
- Participation in WIT (Women In Technology) Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Work/life flexibility

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.- #LI