Loss Prevention Specialist

6 days ago

Surrey, Canada Intelcom | Dragonfly Full time

Ride the next mile with us

The Loss Prevention Specialist plays a critical regional role in executing loss prevention initiatives to reduce theft, fraud, and operational risks. This position involves conducting investigations, performing compliance checks at field locations, analyzing exception data, and supporting the planning and execution of targeted interventions—all in alignment with corporate Loss Prevention standards.

Description:

- Develop and implement standardized national loss prevention programs, procedures, and best practices.
- Lead the national audit and risk assessment program to proactively identify vulnerabilities, procedural gaps, and noncompliance.
- Supervise the activities and performance of Loss Prevention Specialists and Investigators across all assigned regions.
- Conduct and oversee investigations into internal/external theft, fraud, policy breaches, and other loss-related incidents.
- Deliver training and guidance to LP staff and Operations partners to support field loss prevention initiatives.
- Collaborate with internal stakeholders (HR, Operations, Legal) during disciplinary processes and legal matters, when requested.
- Analyze exception-based data and operational trends to develop proactive loss prevention strategies.
- Ensure accurate documentation of all incidents, investigation outcomes, audits, and corrective actions.
- Prepare and present regular reports, KPIs, and loss metrics to the Director of Security and Loss Prevention.
- Contribute to the definition and continuous improvement of national standards and KPIs for LP operations.

Qualifications:

- 2-4 years of experience in loss prevention, asset protection, or investigative roles.
- Strong investigative and analytical skills, including clear and structured report writing.
- Ability to work independently and travel to assigned sites across the region. - Solid understanding of operational workflows, compliance controls, and risk mitigation.
- Knowledge of Loss Prevention and Asset Protection procedures and best practices.
- Bilingual in French and English (written and spoken).
- Certification in investigative interviewing techniques (e.g., Wicklander-Zulawski) required.
- Must hold a valid Private Investigator license from the Bureau de la Sécurité Privée (BSP), as per legal requirements

Why choose us?
- Competitive salary based on experience.
- A range of benefits
- Hybrid (office, home and on the road)

If you are interested in the position of Loss Prevention Specialist at Intelcom and would like to join the dynamic environment of a fast-growing organization, don't hesitate to

As an equal opportunity employer, Intelcom celebrates diversity and is committed to creating an inclusive environment for all our employees.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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