Receptionist- Capital Chevrolet Buick Gmc Calgary
5 days ago
Company:
Capital Chevrolet Buick GMC Inc
The Receptionist is a crucial position responsible for providing a welcoming and efficient experience for visitors and callers. This role plays an essential part in maintaining a positive and organized front desk, managing incoming calls, and supporting various administrative tasks. The purpose of this position is to uphold high standards in customer service, ensure a smooth flow of communication, and contribute to the overall positive atmosphere of the company.
**ESSENTIAL DUTIES**:
- Pushes switch keys to make connections and relay calls
- Intercepts all incoming calls and determines whether the person being called should be interrupted
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
- Take thorough messages, indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave
- Communicate messages to the appropriate parties in a timely manner
- Provide basic information to callers who have general questions
- Notify telephone company maintenance department of switchboard operational difficulties
- Update and distribute company telephone roster when necessary
- Perform other duties as needed
- Prepare outgoing mail for delivery to the post office
- Type correspondence, forms and other documents as assigned
- Greet showroom customers and determine the nature of their visit
- Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
- Prepare time cards. Order stationary, letterhead and business cards
- Prepare and send Express Mail and Federal Express
- Type addendum stickers, file new car packets and invoices
- Pull keys and new vehicle packets, make copies for sales personnel
- Miscellaneous duties as assigned
**QUALIFICATIONS**:
- Ability to read and comprehend instructions and information
- Must speak clearly on the telephone and convey an image of professionalism and competence to callers
- Must be able to convey messages to employees clearly and quickly
- Must be able to judge when employees should and should not be interrupted, e.g., when a salesperson is with a customer
- Professional personal appearance.
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
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