Training Coordinator

1 week ago

Longueuil, Canada Vertex Technologies Canada Inc Full time

Training Coordinator (6-month contract with possibility of extension)

**Job duties include, but are not limited to**:

- Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practices
- Provide end-to-end logístical support for training events for local and remote locations
- Support and moderate virtual trainings
- Conduct training needs assessment
- Design, develop and maintain an integrated, comprehensive, and sustainable training infrastructure and programs (online)
- Select appropriate training methods and activities
- Track and manage class/program information, requirements, and completion of tasks associated with event support
- Coordinate, update, and retrieve content from SharePoint sites and other online repositories
- Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program
- Provide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual meetings for remote attendees)
- Provide one-on-one or small group training and systems troubleshooting as required for more complex programs involving extensive pre-work or equipment setup (ex. Train the Trainer)
- Create training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step-by-step instructions for virtual class participants)
- Monitor and measure training progress through established metrics and key performance indicators (KPIs)
- Other Job duties may be assigned

**Required Skills**:

- Able to follow defined processes, work independently or as a team with mínimal oversight
- Experience working in a continuous improvement environment - ability to identify potential issues, present them to management offer potential solutions to assist in mitigating risks and improve service delivery
- Must possess excellent customer service and interpersonal skills
- Must possess excellent written and verbal business communication skills in French and English
- Experience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data, and format the report output for easy review)
- Ability to prioritize and self-manage work assignments in order to meet project deadlines, and cost expectations

**Desired Skills**:

- Previous experience planning events (ideally training events) for internal and/or external customers
- Experience with Learning Management Systems and ENOVIA is an asset
- Ability to identify areas for continuous improvement in the work environment and processes

**Required Education**:

- Bachelor’s degree in Business Administration or equivalent.

**Note**:

- This is a hybrid work position with a periodic on-site presence requirement.
- Overtime and work on weekends/evenings may be required for a class set up/tear down and other event support

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