Service Advisor

2 weeks ago

Halifax, Canada Andy's Tire | Scotia Tire Full time

**FULL HEALTH, DENTAL AND RRSP OPTIONS PACKAGE**

**Scotia Tire is seeking a full time Customer Service Representative for our Halifax location.**

**Tire and Auto experience an asset**

**APPLICANTS MUST CURRENTLY BE LIVING IN NOVA SCOTIA**

The Customer Service Representative (CSR) works closely with the Branch Manager to keep operations running seamlessly. The CSR is responsible for the full customer service experience.

The CSR is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The CSR strives to be a product knowledge expert ensuring the business provides each customer with a personalized service experience.

Key Accountabilities

  • Provide a high level of customer service in line with our company goals.
  • Provide product knowledge information to customers in a confident and friendly manner.
  • Provide detailed pricing terms and prepare and present customer quotations.
  • Present customer feedback to store management team on an ongoing basis.
  • Sell within company product lines and margin structure.
  • Follow the training provided and mentor fellow teammates to foster a learning environment.
  • Maintain a high level of cleanliness to represent a positive company image.
  • Follow-up on all appointments, such as service reminders, or missed appointments.
  • Keep customer information and records up-to-date.

**Requirements**

  • Experience in customer service.
  • Experience in, or passion for the automotive industry. Costar experience is considered an asset
  • Strong knowledge of Microsoft Office products, including Excel, MS Word, office 365, and Outlook.
  • Excellent verbal, written communication and influencing skills.
  • High level of accuracy and attention to detail.
  • Ability to work in a fast-paced working environment.
  • Experience with ERP, CRM, or data management systems.
  • Team player attitude.
  • Prompt and courteous.
  • Enthusiastic personality.

All hires must have a clean criminal background and drivers abstract

**Job Types**: Full-time, Permanent

**Salary**: $17.00 per hour

**Benefits**

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Vision care

Flexible Language Requirement

  • French not required

Schedule

  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types

  • Bonus pay
  • Overtime pay

**Experience**

  • auto service advisor: 2 years (required)
  • Customer service: 3 years (required)

Licence/Certification

  • Halifax area home address (required)

Work Location: In person

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