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Program Manager, Public Services
2 weeks ago
Requisition ID: 18814
Department: Ottawa Public Library
Service: Branch Operations
Branch: Public Services 1 - BE CP CB FH HA
Employment Type: 1 Full-time Permanent
Work Hours: 35.00 /hours per week
Affiliation: MPE
Salary Information: $113 700,86 - $143 798,20 annually (2025 rates of pay)
Location: Kanata Sr. Ctr., 2500 Campeau Drive
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 04/09/2025
**JOB SUMMARY**
- Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.
- You are responsible for the planning, co-ordinated development, management and implementation of customer-centric public library activities, programs, services and initiatives consistent with corporate strategic direction and corporate vision. You provide professional leadership and coordination in the planning, implementation and administration of library service policies and programs for the Ottawa Public Library (33 branches, mobile and digital services, and alternative services). You are also responsible for establishing and maintaining positive client relationships with internal and external management and stakeholders.
- You are the Ottawa Public Library lead in the planning, development and implementation of:
- Public library services to meet the needs of branches in their catchment area, which includes responsibility for clusters of between 3 -10 library-branch clusters, or 2 library branches and alternative services (including kiosks, bookmobile and alternate forms of service delivery, accessibility and homebound services);
- Strategic partnerships and corporate projects as assigned;
- Identification of emerging needs in branch cluster and, in collaboration with centralized services, development of appropriate system-wide responses
- Relationship building and maintenance with community partners, local councillors, OPL clients, local Friends chapters;
- Service excellence strategies that support and grow employees and ensure recognized, effective and efficient customer service.
- Effective and efficient management of branch cluster operations and associate budgets
- Assistance to the Division Manager with strategic plans and policy-development
- You are also responsible for developing and monitoring operating budgets, and for managing the human resources of the unit, including hiring, termination, performance management and discipline of staff as necessary.
**EDUCATION AND EXPERIENCE**
- Completion of 4 year university degree in business administration or a related field.
- Master's degree in Library and/or Information Science from an accredited school is desirable
- Minimum of 5 years of experience in library service activities, including a minimum of 5 years in the management of human resources and/or external contract resources, and management of operating and capital budgets, preferably in a municipal setting.
**KNOWLEDGE**
- General knowledge of the Ottawa Public Library and City of Ottawa and of corporate and departmental policies and procedures
- Articulates the mission, vision and values of the library organization
- General understanding of governance structures between the public library and the City of Ottawa
- Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change
- Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, including the Public Libraries Act and the Municipal Freedom of Information and Protection of Privacy Act, Copyright Act and Access for Ontarians with Disabilities Act
- Must be familiar with and adhere to the principles of intellectual freedom
- Contract document preparation, the tendering process and supervision of field services
- Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
- Financial management practices and budget processes
- Methods used to deal with the media in a professional manner
- Standards specific to specialty area
- Equipment operation specific to specialty area
- Must possess the training, experience and knowledge to organize the work and its performance.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
**COMPETENCIES, SKILLS AND ABILITIES**
**Core Behaviours**
Core behaviours define the City's expectations of the behavio
