Passenger Service Agent

4 days ago


Thunder Bay, Canada North Star Air Ltd. Full time

**Career Opportunity**:
This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer-focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional assignments to the main terminal for counter duties may also be required to check-in schedule flight passengers and process reservations. The agent will be in constant communication with SOCC, Reservations, ramp operation crews and any other relevant personnel to ensure North Star Air’s mission to provide Safe, Affordable and Reliable Service.

**Responsibilities and Duties**
- Ensure excellent customer services when handling customer calls/inquiries; making/changing reservations, collecting payment; providing quotes and in any other customer situation
- Contact customers regarding upcoming bookings, required purchase orders or monies due in a professional and courteous manner
- Answering Flight Status updates
- Perform and uphold North Star’s Customer Service Standards to both internal and external customers
- Any other related duties as assigned

**Qualifications and Skills**
- Red Pass eligibility at Thunder Bay Airport (YQT)
- Valid driver’s license
- High school diploma or equivalent is an asset
- Previous shipping and receiving experience is an asset
- Previous reservations and travel agency experience is an asset
- Knowledge of filling out waybills is an asset
- Able to communicate both verbally and in writing
- Basic mathematical skills
- Able to work efficiently as a part of a team as well as independently
- Attention to detail in all areas of work.
- Excellent organizational, time management and prioritizing skills
- Ability to communicate in Oji-Cree or Ojibway is an asset
- Ability to lift to 40lbs; Repetitively
- **Working conditions**_
- Overtime as required 
- Weekend work may be required 

**Compensation**:
**Benefits**:

- Casual dress
- Company events
- Group Retirement pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Flight Benefits
- Vision care

Please note that applicants for this position must have current eligibility to work in Canada to be considered for this opportunity. While we appreciate all resumes received, we can only contact directly those applicants under consideration for interview.

**Additional Requirements**:
Please note that applicants for this position must have current eligibility to work in Canada to be considered for this opportunity. While we appreciate all resumes received, we can only contact directly those applicants under consideration for interview.

If you are interested in this position, please submit your cover letter and resume to:

- **Mail**:_North Star Air Ltd.

Attention: Human Resources

1480 Walsh Street West

Thunder Bay, Ontario P7E 6H6

Subject: Flight Follower

**Job Types**: Full-time, Permanent

Pay: $19.67 per hour

Expected hours: 40 per week

Work Location: In person



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