Group Manager, Service Delivery
3 days ago
Under direct supervision of the Vice President of Operation North America, a Manager Service Delivery is responsible for directing and managing a team of test engineers as part of the Service Delivery team. Managers directly interface with clients and are crucial in managing customer projects.
**Description**:
As the direct supervisor of a team, a Manager Service Delivery:
- Manage daily activities of service delivery group
- Supervise quality of work while tracking against Service delivery KPI
- Provides technical support and training to team members
- Ensures the quality of the team’s work by supervising, promoting and enforcing adherence to BMM standards and
- procedures
- Creates and/or reviews client status reports before they are sent to clients
- Reviews team time slips on a weekly basis and makes billing decisions for all team projects
- Allocates tasks for the team and manages overall team workload
- Performs staff reviews for team members and provides regular feedback on performance
**Minimum Qualifications**:
- Graduation from an accredited college or university with a Bachelor’s degree in electrical engineering, computer engineering,
- computer science, math, or related degree
- Ability to program in a least one high level language such as C++, C#, or Java
- 2 to 5 years experience compliance testing, quality assurance or software development
- Excellent communication and decision-making skills
**Preferred Qualifications**:
- Experience as a project manager or team leader
- Experience with the development or testing of gaming technology software or hardware
- Experience with providing training on an individual or group basis
**Benefits**
- Competitive salary based on experience
- Extensive on-the-job training
- Company health, dental & vision plan
- RRSP program
- Staff recognition program including monthly staff awards and events
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