Operations Manager

7 days ago

Kawartha Lakes, Canada Wheelchair Accessible Transit Full time

**Job description**

**W.A.T. is Hiring: Operations Manager**

**Job Type**: Full-Time
**Locations**:Central & Eastern Ontario
**Pay**: Based on experience and certification

**About W.A.T.**:
Wheelchair Accessible Transit proudly introduced the first accessible vehicle in Toronto and continues to lead with safe, respectful, and reliable transportation services. We're passionate about improving mobility and accessibility for disabled and aging communities, and we’re looking for equally dedicated professionals to join our training team.

**The Role**:
We are seeking a highly organized and proactive **Operations Manager** to oversee routing, scheduling, dispatch operations, and driver coordination. This role is vital to maintaining the efficiency and reliability of our transit services and ensuring a seamless experience for passengers.

**Responsibilities**:

- Direct, monitor, and oversee the routing and scheduling of drivers to ensure timely service.
- Ensure daily coverage of all routes and charter work.
- Support dispatchers and drivers in resolving issues related to routes, vehicles, customer service inquiries, complaints, and emergencies.
- Oversee the hiring, onboarding, and training of dispatch staff to meet operational needs.
- Train, mentor, and support dispatch staff to improve efficiency and communication.
- Ensure accurate documentation and reporting of driver hours, payroll records, and operational data.
- Communicate all relevant details of driving assignments to drivers to ensure proper execution and punctuality.
- Maintain professional communication with stakeholders, including school boards and parents/guardians, regarding inquiries or issues related to students, drivers, and routes.
- Enforce company policies, safety standards, and operational procedures.
- Answer phones and two-way radios professionally and courteously.
- Provide regular reports to senior management regarding operations, service performance, and any significant incidents.
- Perform additional tasks or duties as needed to support the operational needs of the company.

**Requirements**:

- Experience in transit operations, dispatch, or transportation management.
- Strong organizational and leadership skills to oversee staff and operational logistics.
- Excellent communication and interpersonal skills to liaise with drivers, dispatchers, and stakeholders.
- Ability to work in a fast-paced environment, handling multiple tasks efficiently.
- High attention to detail with a strong commitment to safety and service excellence.
- Flexibility to work various hours, including some evenings and weekends as needed.

**Why Join W.A.T.?**
- Be part of a respected leader in accessible and inclusive transportation.
- Play a key role in ensuring the success and efficiency of transit operations.
- Enjoy a supportive, collaborative team environment.
- Opportunity for growth and professional development.
- Make a meaningful difference in people’s lives every day.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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