Implementation Consultant

**Who We Are**

Recollective is the world’s leading online qualitative research platform. Over the past decade, we've worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight.

With an award-winning suite of powerful research functionalities supported by highly skilled in-house research and service professionals, Recollective makes it easy for our customers to conduct their research online. Whether as a fully customizable DIY solution or implemented with the support of our growing network of global service partners, Recollective is in use at thousands of organizations around the world.

**Find out more** about us and our story here**

**Scope of the Role**

As an Implementation Consultant, you will be the primary liaison between Recollective and our customers with the responsibility for project managing the implementation and support of customer research projects on the Recollective platform.

The role includes working directly with customers to program research guides, onboard participants, support the resolution of technical issues and collaborate with the Recollective Sales and Research Services teams to manage the delivery of larger projects.

**Responsibilities**
- Lead the implementation of add-on technical services to ensure projects are delivered to the highest standard and customized to meet each customer’s unique needs.
- Manage the project schedule, scope and effort ensuring projects are completed on time and to the customer’s satisfaction.
- Collaborate with Sales, Research Services and other areas of the business when required to ensure a successful outcome for the customer.
- Work with internal project stakeholders and customers to address and resolve issues and problems as/when they arise.
- Review project setup with the utmost attention to detail to ensure flawless execution
- Document customer experiences and formal feedback
- Invest in further growth and development with a continuous learning mindset
- Contribute to a growing collection of Recollective platform knowledge and training resources
- Take on other special projects that spark your interest and advance the company

**Requirements**:

- University or College degree or diploma in any discipline. Education in a market research-related field would be an asset
- Excellent written and oral communications skills, with a demonstrated ability to build and establish relationships with experienced professionals across all departments
- Demonstrated problem solving and decision making skills
- Excellent coordination, project management, and organizational skills; able to drive multiple projects at once
- Flexibility with changing programs and processes; a willingness to dive deep, experiment rapidly and get things done
- Advanced computer literacy and experience with cloud-based office software such as Google Office Suite or MS Office. Knowledge of CRM systems (Salesforce) is a strong advantage
- Self-starter with a customer-obsessed mindset that is able to work independently, effectively and is committed to customer satisfaction
- Experience leading live video and screen sharing sessions
- Knowledge of programming, including HTML, JavaScript and CSS would be an asset

**Location**

This position is open to all applicants located in Canada, although preference will be given to those located in Ottawa and those willing to work within the Eastern Time Zone.

We offer supportive and flexible work arrangements to all our employees - a mix of in-office and virtual.

Take a 3D tour of our beautiful, new head office in downtown Ottawa (World Exchange Plaza).
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**What We Can Offer You**

When you join Recollective, you become part of our friendly, welcoming culture which values hard work, excellence, humility, and kindness. We communicate with unparalleled transparency and provide opportunities people need to grow and do their best work. Choose to build your career with us at Recollective and here’s what you can expect
- We communicate constantly, openly and honestly; our CEO hosts company-wide meetings twice per week and candidly shares important business updates
- We do what’s right for our customers and then some so they come back and bring friends
- We have fun doing serious work
- We seek new ways to grow the company and each other
- We embrace flexibility, fairness and equality
- We learn and get better from every experience
- We offer competitive compensation and reward people based on performance
- Comprehensive health benefits including a generous healthcare spending account (Health, dental, vision etc.)
- 3 weeks' vacation and 3 personal days each year
- RRSP matching and much more..

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Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you de