Team Lead, Outreach Worker

Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 10 - Type of Position - an Addition to Staff - Start Date - Immediately - Salary - Per hour - Salary Grade - $48.82 - $53.06 - Department - York Region -> Community & Health Services -> Social Services - Location - SS CC, EIS and HCP Newmkt - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - **Benefits and Wellness** - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation. - **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** Team leads will coordinate the flow of information between York Region Outreach, local municipalities, emergency services, and community agencies when responding to specific encampment sites. Fosters a collaborative response to encampments, ensuring that resources are prioritized to address significant health and safety risks and contribute to a more streamlined resolution of encampments as they are identified. Advocating for appropriate training, employment, health, housing and community services for clients, as required. Provides guidance, training, mentoring, and coordinating, assigning, scheduling and checking the work of assigned staff. **WHAT YOU'LL BE DOING** - Supports management with providing input to the development of program policies and procedures. - Responds to escalated inquiries, complaints and emergency situations involving clients; assesses the situation and makes recommendations for short - and long-term solutions, documenting outcomes. Provides and coordinates crisis intervention to residents. - Works with individuals and families and advocates on behalf of clients for support, services and benefits with internal and external resources and facilitates case planning, case management and problem solving to eliminate or reduce barriers and/or risks faced by clients. - Assists in the implementation of programs, policies and practices, updates existing procedures and documents in collaboration with internal partners to reflect new and changed legislative guidelines where appropriate, and as approved by management. - Liaises and provides support and guidance to clients to help assist with resolving any financial eligibility decisions (i.e. income assistance, ODSP eligibility decisions). - Facilitates clarification of policies and procedures governing Regional programs as well as those of community social agencies, to clients, staff and the general public. - Provides guidance on case management through interviews, screening, assessment, and service planning activities; facilitates referrals to appropriate community resources and provides a mechanism for follow-up. - Maintains files and provides case administration in compliance with the Ontario Works Act, Ontario Disability Support Program Act, Ontario Human Rights Code, other regulations and York Region Outreach protocols and the Region’s policies and procedures. - Utilize