Client Support Worker, Adsum House

Adsum for Women & Children seeks to lead change to end homelessness through housing, services and advocacy. The organization provides emergency shelter and permanent housing and services and supports specifically for women, families and gender diverse persons who experience homelessness or housing insecurity.

Seeking client support Mondays and Tuesdays 6:30 PM - 6:30 AM this is an awake position.

Seeking client support rotating weekends Saturdays and Sundays 11 AM - 7 PM

Under the day-to-day supervision of the Shelter Director, the Client Support Worker is responsible for assisting clients staying at the shelter with their basic day-to-day support needs. These include, but are not limited to providing information, referrals, advocacy, assisting clients to identify short
- and long-term goals, assisting clients with safety planning and providing crisis intervention support as needed. The Client Support Worker assesses eligibility for shelter services, conducts all client intakes, discharges and related paperwork, answers and effectively responds to requests for service from the public in person and via the shelter’s crisis line and assists in the overall day-to-day operations of the shelter.

The Client Support Worker utilizes a social justice perspective and conducts oneself in ways that support a client-centered, anti-oppressive non-judgmental shelter environment. Effective communication skills, managing stressful situations and crises effectively, flexibility, and the ability to work under pressure within a changing environment are essential skills for this role. The Client Support Worker has strong conflict resolution skills and confidently mediates conflicts as they arise. The Client Support Worker is comfortable working with and responding to people experiencing crisis. They are familiar with harm reduction service principles and can implement these when supporting clients. The Client Support Worker demonstrates awareness of personal boundaries and can communicate these effectively. The Client Support Worker is also responsible for maintaining accurate and complete client files including an electronic database and gathering and recording other statistical information as required.

**Typical Duties**

**Provides Direct Client Support Services**
- Provides information, support and other services to women, trans and gender diverse persons and youth requiring emergency and short-term shelter.
- Provides information in person and on the phone to individuals and families seeking assistance in locating emergency, short-term and permanent housing;
- Ensures that all interactions with clients are carried out in a safe, dignified, and unobtrusive manner;
- Maintains client confidentiality and privacy;
- Offers support and assists in making community referrals;
- Is responsible for intake and discharge processes;
- Assists clients in securing financial services;
- Interviews new residents and assesses eligibility for services;
- Maintains accurate client records and is responsible for updating client information including an electronic database system;
- Provides regular reports and communicates pertinent information to oncoming staff during shift change;
- Assists clients in locating appropriate housing; and
- Assists clients in obtaining medical treatment and other services;
- Strives to maintain the safety of the communal environment and protect the rights of all clients;
- Provides assistance and support to clients during difficult and crisis situations; and
- Addresses and responds to crisis situations as they arise (including notifying on-call if needed).

**B. Develops and maintains community liaisons and carries out networking.**
- Is responsible for keeping informed of ESIA policies for the benefit of clients;
- Interacts with income assistance caseworkers and other community support people on behalf of residents;
- Develops and maintains a positive interaction with community agencies for the benefit of clients and Adsum House; and
- Networks and collaborates with community organizations to integrate poverty, homelessness and women’s issues into the development of project proposals.

**C. Prepares reports and maintains statistical information.**
- Maintains and updates client files and communication notes;
- Completes transportation authorization forms for billing purposes;
- Maintains client transportation log and medication log;
- Assists clients to complete necessary forms for outside agencies;
- Inputs and updates client information on electronic database system;
- Documents all request for services; and
- Prepares other reports as required.

**D. Assists in the delivery of client activities**.
- Assists and/or conducts resident meetings and other activities as needed.

**E. Assists in the day-to-day operation of the shelter.**
- Answers door and phones;
- Conducting regular house and room checks;
- Assists with preparing resident belongings according to our Bed Bug Prevention Intake policy.
- Res