Bilingual Training Success Specialist

**Role Summary**:
As a Bilingual Training Success Specialist supporting Prosci’s portfolio of training programs in both English & French, you will partner with Instructors to ensure a positive participant experience. You will be responsible for meeting individual participant needs, and facilitation of virtual delivery platforms and problem-solving program issues on the fly to keep the program flowing smoothly and on schedule.

**Responsibilities**:
Training Success Specialists responsibilities are primarily focused on program support, including:
**Program Support**
- Participate in Prosci taught programs with instructor and participants as a support resource
- Technical savvy, ability to learn and leverage multiple online learning platforms effectively
- Remain aware of personal work schedule and complete required logistic requirements for program success in a timely manner, working with Master Instructor as applicable
- Establish and maintain a positive relationship with clients

**Managing Client Experience**
- Address participant needs as they arise
- Effectively lead all Training Success Specialist assigned in-class activities, confident speaking publicly
- Remain attentive as the classroom assistant to help answer questions and distribute relevant handouts in a timely manner
- Able to manage competing priorities (i.e. participant needs, instructor needs, technical issues)
- Provide support to program participants to ensure they understand how to use Prosci tools
- Capture participant data from classroom activities and provide formal write-up to clients as a follow-up activity (as applicable)

**Technical Troubleshooting**
- Proactively engage with participants to help them identify additional Prosci offerings with the support of a Prosci Client Solutions Manager that may be appropriate depending on their unique situation/needs
- Respond in a timely manner to customer requests

**Project Coordination**
- Support internal delivery project needs (as applicable)
- Bilingual English/French is required
- 1-2 years of career experience in customer service or support or similar type customer facing roles
- Excellent communication skills, with the ability to facilitate or lead group activities
- Competent at multitasking
- Basic ability to navigate Salesforce to access participant information and supporting resources for training programs
- Able to support programs on a multitude of platforms including but not limited to Zoom, Teams, Webex, Google Meets, etc.
- Proficiently utilizes Microsoft Office (Outlook, PowerPoint, Excel, etc.)

**Preferred**:

- Degree or Certification or Diploma in relative field (Business Administration, Human Resources, Customer Service/Hospitality an asset)
- Certifications in technical field
- Experience teaching, training, facilitating desired

**Additional Information**:
**Type of Employment**:Casual Part-time, supporting 3-day programs on an as needed basis (i.e. 30 hours a week, Tues - Thurs, 1-2 times per month)

**Travel Requirements**: This role requires 10% travel.

**Work Location**: Remote

**Work Environment**: This position will require extended periods of sitting and utilizing virtual platforms; long periods of screen time

**Must be eligible to work in Canada.**

**At Prosci, you’ll find more than a job. Here, you can be you, contribute to meaningful work in the world, enhance your overall wellness, co-create your professional experience, find your flow, and learn and grow. Our global team is rich in experiences and passion for helping our clients create change success.**

**We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.**

**About Prosci**:
**Founded in 1994, Prosci is a global leader in change management and the provider of choice for 80% of Fortune 100 companies.** Prosci combines scientific research with the people side of change to deliver results-focused solutions that enable clients to achieve change outcomes and grow organizational change capability. Prosci maintains the industry’s largest body of change management research—the basis for the company’s tools, methodologies, advisory services, and role-based development programs. To date, Prosci has certified over 100,000 change management practitioners worldwide.