Customer Services Mailroom

1 week ago


Burnaby, Canada Exela Technologies Full time

Exela Technologies is looking to fill a Customer Service Associate position in Burnaby, BC.

In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

So what will you actually be doing?

A Customer Service Associate’s daily tasks will involve:

- Perform various Mail Center activities (receiving, delivery, pickup, shipping, ordering supplies, etc.)
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
- Quality check shipping invoices, match up and process.
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment
- Consistently adhere to all business and safety procedure guidelines
- Take direction from supervisor or site manager
- log and track all incoming couriers correctly and obtain signatures
- Maintain all logs and reporting documentation; attention to detail
- Participate in cross-training (shipping, and mail processing)
- Operating mailing, insertion equipment
- Shipping & Receiving, using various courier providers (FedEx, Purolator, UPS, ect..)
- Handle time-sensitive material (i.e. confidential, urgent packages)
- Sort and deliver mail and packages
- Ability to lift up to 50lbs unassisted
- Enter information daily into spreadsheets
- Identify charges and match them to billing
- Perform other tasks as assigned

Pay: $17.00-$18.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Mailroom: 1 year (preferred)

Work Location: In person



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