IT Service Delivery Manager

3 days ago

Victoria, Canada MYRA Systems Full time

(Full-Time)

Are you rested and ready to take your management career to new heights? We’re increasing our MYRA Service Delivery team.

Are you passionate about technology with a minimum 2 years’ experience as a Team Lead or Service Delivery Manager? Do you thrive in an an environment of open, respectful, and constructive dialogue with peers and leadership, and a commitment to continuous improvement in service delivery? Do you define success as delivering quality services and operational projects to achieve customer success?

MYRA Systems has an exciting and rewarding opportunity.

For over 37 years, MYRA Systems has focused on providing service excellence for information technology (IT) solutions. MYRA’s most valuable assets are our staff, who are passionate about delivering service excellence to our customers through doing work that ignites our passions, cultivates our curiosity, and enables us to work within a great group of people. MYRA offers its employees both hybrid and remote work options.

MYRA actively fosters excellence through education and career growth opportunities, proven by the many long-tenured MYRAns. MYRA Service Delivery Managers (SDM/PM) have access to regular internal continuing education seminars recognized as Professional Development Units (PDU) by the Project Management Institute (PMI) as well as external education opportunities.

As a Team Lead/Service Delivery Manager with 2+ years’ experience, you know what elevates you above others. To demonstrate your serious interest in building your operational management career with MYRA, articulate your knowledge, skills, capabilities, and qualities within your cover letter accompanied by your resume.

A successful MYRA SDM will possess:

- Excellent organizational skills, verbal and written English skills
- Minimum 2 years of team lead or service management experience in IT environments
- Experience leading IT operations projects in any of Team Lead, Project Lead or Project Manager role
- Experience managing customer relationships and acting as liaison between MYRA and our customers
- Experience leading and facilitating multi-disciplinary teams
- Experience managing meetings, preparing meeting minutes and reports
- Working knowledge of project management methodologies
- Experience with project planning: scope definition, resource and task management, status reporting, budget management, communications and implementation
- Expertise using office productivity tools, such as MS Word, MS Excel, MS Project and Microsoft Collaboration Tools.

A successful MYRA SDM will:

- Create the environment for the customer and MYRA team to succeed
- Lead, support, defend, and enable teams to achieve success
- Ensure accountability while maintaining focus on achieving excellence
- Demonstrate a high level of accountability within MYRA and our customers
- You have excellent written and verbal communication skills
- You are a driven IT professional, passionate about IT Service Delivery
- You love IT
- You want to work with a great group of likeminded people
- You want work/life balance, with a supportive and collaborative work culture

We look forward to adding your passion, dedication, and empathetic leadership to our team

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