Customer Experience Specialist

1 week ago

Longueuil, Canada mdf commerce Full time

**Possibility to work from home #LI-Remote**
**mdf commerce Inc**. is a dynamic and fast-growing company, with a team of over 800 experts that are developing B2B solutions for today’s digital commerce needs. We are a global leader in the development of a broad set of software-as-a-service (SaaS) solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis.
**Main responsibilities**:

- Support account managers in the management and activation of client accounts;
- Analyze data and draw conclusions to optimize client accounts and campaigns;
- Provide support to our business customers and ATS partners;
- Collect, analyze and report user information to improve the quality of our product and service;
- Validate the delivery of our broadcasts to ensure that quality and reach criteria are met;
- Control the quality of the content on the site;
- Various data entry;
- Other related tasks.

**Desired profile**:

- Bilingualism (French-English) essential for oral and written communication;
- Autonomy, resourcefulness, ability and desire to learn;
- Ability to manage priorities well;
- Good knowledge of the Office suite (Word and Excel);
- Very good knowledge of the Internet and social media (as a user);
- Ability to solve technical and functional problems (Internet, basic computing);
- Good communicator;
- Team player.

**Qualifications**:

- College Degree;
- Two (2) years of customer service experience or other relevant experience;
- Experience working with Zendesk, JIRA and/or Google Ad Manager an asset.

Our offer:

- A flexible work schedule (37.5 hours/week) in a friendly and dynamic environment;
- Possibility of teleworking after the pandemic, no minimum number of days in the office will be imposed;
- Work equipment provided while working from home;
- Competitive salaries;
- Full group insurance plans upon hiring;
- Stock purchase plan after three (3) months;
- Minimum 3-week vacation;
- Paid vacations between Christmas and New Year’s Day;
- Five sick days;
- Two personal floating days.

**mdf commerce: who are we?**
A well-established Quebec company since 1996, we are experts in the development and operation of electronic business networks.
With 800+ employees in Canada, the United States, Europe and China, mdf commerce strives to provide a work environment that focuses creativity, flexibility and collaboration.
**How do we do it?**
We hire motivated, passionate team players who aren’t afraid to roll up their sleeves and who take pride in contributing to a common goal.
**The position to be filled is within the emarketplaces team and more specifically on the following product**:
**mdf commerce **subscribes to a program of equity and equality in employment.

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