Cannabis Customer Service Supervisor

1 week ago


Victoria, Canada The Original FARM Full time

Since 2015, FARM has been providing safe access to cannabis in a discreet and professional environment remaining client focused and service minded in a high volume retail setting. Budtenders at FARM interact with customers seeking information on the range of available cannabis products and are essential for the front of house (FOH) customer service team. Individuals in this position educate and train new hires ensuring that quality and efficiency standards are met for all customers.

**MAIN DUTIES/RESPONSIBILITIES**:

- Supervising the Cannabis Customer Service Associates during their shift;
- Opening, closing and cash-out duties;
- May assist with training of new associates;
- Ensuring an excellent customer experience;
- Assisting and educating customers with exceptional product knowledge;
- Ensuring adherence to store standards and regulatory requirements;
- Implementing programs and initiatives as directed by Head Office;
- Other duties as required.

**QUALIFICATIONS AND SKILLS**:

- Strong customer service skills; 2+ years
- Working knowledge of POS systems, Word, and Excel
- Strong communication skills, time management, and problem-solving skills
- Works well in a high volume retail environment
- Able to perform independently as well as a team member
- Strong cannabis knowledge and passion required
- BC Selling it Right Certificate

**TERMS OF EMPLOYMENT**:

- Full-time ranging from 20-40 hours weekly
- Must be willing to sign -FARM’s terms of employment contract
- Must be able to work a variety of night/weekend shifts when required
- Must be willing to cover shifts in the event of sick days/ leaves of colleagues
- Reports to: Assistant Front of House Managers and Store Manager
- FARM adheres to BC Employment Standards law for hiring and termination



  • Victoria, Canada Trees Cannabis Full time

    Trees Cannabis is hiring a Supervisor to join our team at our Alpha St. location. Trees Cannabis is a cannabis retailer committed to sharing our passion for cannabis with our community. The Supervisor reports directly to the Store Manager and is responsible for running the daily operations of the store when scheduled as the shift supervisor. They assist the...

  • Supervisor

    1 week ago


    Victoria, Canada Trees Cannabis Full time

    Trees Cannabis is hiring a part time Supervisor to join our team at our location on Fort St. Victoria. Trees is a cannabis retailer committed to sharing our passion for cannabis with our community. This is a part time position with required availability evenings and weekends, and some days. The Supervisor reports directly to the Store Manager and is...


  • Victoria, Canada Rise Cannabis Full time

    Job Description We are looking for **reliable, customer-focused** Budtenders to join our cannabis retail team at our Admirals Walk location**.** This is a permanent position with both **part-time** and **full-time** opportunities available. **Evening and weekend availability is essential** for this role to meet our staffing needs. Flexibility with shifts...


  • Victoria, Canada Trees Cannabis Full time

    Trees Cannabis is hiring a part time Customer Sales & Services Representatives to join our team at our location on Fifth Street.( Nanaimo) Trees is a cannabis retailer committed to sharing our passion for cannabis with our community. About the Role Responsibilities - Welcome everyone in a courteous, friendly, and professional manner while providing...


  • Victoria, Canada Rise Cannabis Full time

    Evening and weekend availability is essential for this role to meet our staffing needs. Flexibility with shifts throughout the week, including daytime (8:45 AM to 4:45 PM) and evening shifts (3:30 PM to 11:00 PM), is highly valued. If you’re looking to be part of a supportive, community-oriented team, this is a great opportunity to grow with a company...


  • Victoria, Canada Trees Cannabis Full time

    Trees Cannabis is hiring part time Customer Sales & Services Representatives to join our team at our location on Cook Street (Victoria). Trees is a cannabis retailer committed to sharing our passion for cannabis with our community. This is a part time position requiring availability evenings and weekends. About the Role Responsibilities - Welcome everyone...


  • Victoria, British Columbia, Canada The Original Farm Full time

    Since 2015, FARM has been providing safe access to cannabis in a discreet and professional environment remaining client focused and service minded in a high volume retail setting. Budtenders at FARM interact with customers seeking information on the range of available cannabis products and are essential for the front of house (FOH) customer service team....


  • Victoria, BC VT B, Canada Plane Jane Cannabis Co. Full time

    Clarity Cannabis is looking for a Temporary Store Manager (to cover a current staff leave) to step in, lead our team, and keep the good vibes (and great service) flowing. You don't need to have managed a cannabis store before, or even worked retail. Leadership comes in many forms, for example: if you've led a sports/dance team through being a captain or...

  • Spv 12r

    1 week ago


    Victoria, Canada BC Public Service Full time

    Posting Title - SPV 12R - Supervisor - Position Classification - Supervisor R12 - Union - GEU - Work Options - Location - Victoria, BC V9B 6X2 CA (Primary) - Salary Range - $54,387.32 - $61,395.95 annually - Close Date - 1/7/2025 - Job Type - Regular Full Time - Temporary End Date - Ministry/Organization - BC Public Service -> Public Safety & Sol General -...


  • Victoria, Canada Cloud Nine Collective Inc ( Victoria Cannabis ) Full time

    **Benefits** *Health Benefits *Dental *Paid Breaks *5 Paid Sick days, 3 Unpaid Sick days *Healthy work life balance *Tips *Bonuses **Responsibilities** *Inventory audits *Product quality checks *Safe organization *Sales and customer service **Qualifications** *Selling it right *Experience with counting inventory *Ability to lift boxes 20lbs and under...