Lab Expeditor

**Shift Time: 9:30am -6:00pm**

**JOB SUMMARY**

The Expeditor will play a key role in the control of KPI- Breakage and control of WIP over 5 days

The Expeditor will be looked upon as someone to champion efforts to improve by feeding back to Operations and Customer Care on a regular basis, if they notice common threads, contributors to delays, or breakages. They will intuitively know when and to whom they should give feedback on issues and concerns and how often.

**MAJOR DUTIES & RESPONSIBILITIES**:

- **STANDARDIZATION**_
- Understands and follows all SOP for all tasks
- Understands and utilizes all methods of job tracking or late job follow up and communicates as required.
- Uses expedite late report and over 5-day late report to identify and move forward, delayed jobs
- Accepts inbound requests from RCCC staff and customer service, to expedite work on their behalf (urgent, extremely delayed, must ship today jobs)
- Edits, make changes, suggest, or make upgrades as needed, to move jobs forward
- Understands when jobs require a call to be placed to accounts and communicates the message clearly and comfortably to customer care
- Communicate common thread issues or concerns to the necessary department leaders so they can support improvements as indicated.
- Create and maintain a system of follow up to ensure that urgent jobs make it out the door as required. (must ship, etc) Create a strategy for someone to support the times outside of Expeditors’ own work day schedule where additional follow up actions might be required.
- Able to identify in house vs. outsource lab orders
- **PRODUCT/TECHNICAL KNOWLEDGE**_
- Can clearly and professionally represent Hoya and its products and services
- Confidently supports the lab and presents as ONE TEAM to the customers
- Strives to improve technical knowledge daily and continually applies that knowledge for improving customer satisfaction.
- Utilizes product knowledge to determine the best manufacturing process for routing and special orders in order to produce top quality eyewear.
- Performs multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume.
- Communicates will all team members with diplomacy. Can balance teamwork with persuasion and firmness
- Is attentive to detail with all measurements, calculations, equipment settings and defective product.
- Self-Motivated, Takes the initiative to notice and follow-up on discrepancies; suggests improvements; recommends solutions and does what is necessary to ensure customer satisfaction.
- Operates the system inputting all lab statistics with accuracy and attention to detail.
- **STANDARDS OF PERFORMANCE**_
- DOT control
- WIP over 5 days reduction and control
- Breakage reduction and control, especially repeated breakage controlled
- **COMPETENCIES, SKILLS AND KNOWLEDGE**:_
**Problem Solving** - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations
**Strategic Thinking** - Develops strategies to achieve organizational goals; Adapts strategy to changing conditions
**Motivation** - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
**Safety and Security**: Takes pride in the appearance of the facility and workspace, shows initiative in keeping the workspace and the lab and surrounding areas clean, organized and safe. Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used per chemical safety program. Keeps management informed of potential safety opportunities Demonstrates safe work practices.
**Adaptability** - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
**Attendance/Punctuality** - Is consistently at work and on time; available to work overtime when needed
**Strong Organizational Skills**
**Strong communicator and listener to other departments and employees**
**Strong inter‑personal skills (friendly, caring, patient)**
**Knowledge of HOYA products**
- **EDUCATION**_
- Strong working knowledge of DVI
- **WORK EXPERIENCE**_
- Optical lab process knowledge and experience a must
- Customer service experience, DVI systems experience
- Technical, product knowledge and Optics training needed
- **WORKING CONDITIONS**_
- Low, moderate, and high noise levels (not to exceed standards)
- Near vision and sharp focus to adjust vision when doing close work.
- Occasional lifting/ carrying 10 lbs or less, pushing/ pulling 30 lbs 0r less.

**Salary**: $20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Overtime

Supplemental pay