Client Support Associate

The Client Support Associate (“CSA”) works in partnership with Associate Relationship Managers (“ARM”) and Relationship Managers (“RM”) to support and deliver existing products and services in order to meet the needs of our clients; and development of solid, long-term professional relationships with clients and prospects.

Key Accountabilities:
To ensure TSX Trust service delivery mandate is achieved by developing and maintaining strong working relationships with Issuer contacts to provide ongoing service/solutions, facilitate transactions, exchange information, and understand and communicate the Issuer’s service requirements internally.
- Day-to-day direct interface with ARM/RM to support and assist with request from clients. This will involve direct interactions with issuer clients and/or their agents
- Provide assistance to ARM/RM when they are out-of-the office (at Meetings)
- Providing scheduled reports for issuer with standing instructions (i.e. daily/weekly/monthly/quarterly). Including tracking, adding/deleting issuers requesting scheduled reports
- Providing copies of invoices to clients and review other charges, and obtaining backups (as requested).
- Providing various system generated reports upon request in a timely manner
- Requesting reports from Broadridge Financial Solutions (including NOBO list, geographical breakdown reports/residency reports, share range reports, etc).
- Prepare and provide auditor confirmation reports. Includes tracking incoming request and maintaining tracking spreadsheet)
- Prepare and provide transfer agency confirmation letters, including confirmation to stock exchange, issuers, law firms and other agents
- Record Date administration - inputting record date information into Transtar (for distributions and meetings)
- Client Onboarding/New Business
- Off boarding administration (Termination)
- AML/KYC/FINTRAC Administration/Maintenance
- Distribution of dividend confirmation letters and memos to clients and CDS. Includes tracking and follow-ups for signed letters.
- Distribution of conversion/redemption requests to clients. Includes tracking and follow-ups
- Forwarding request for Legend Removal to clients/lawyers. Includes tracking and follow-ups.
- SalesForce administration, network drive/cloud drive maintenance
- Linkstar online portal administration. Involves set up of new user account, changing passwords or access level.
- Securityholder’s Meeting
- Review and provide comments for Mandated Escrow Agreements. Includes tracking pending items and follow-ups with clients/lawyers
- Support for Transactions/Closing. Involves review of closing agenda for TSXT deliverables (i.e. I/O certificate, TSXT incumbency and By-Laws); prepare and provide deliverables to clients/lawyers
- Corporate Reorganization - Corporate Name Change/Share Consolidation/Forward Splits/Mergers/Amalgamation
- Coordinate with Relationship Manager/Client or their agents the publication of Dividend Dates/Meeting Dates in the newspaper

Must Have Skills:

- Undergraduate degree in a business related field and/or equivalent work experience
- Minimum of 1-2 years’ experience in the financial industry or transfer agency
- Strong organizational, interpersonal and communication skills
- Ability to work with and liaise with the associate relationship manager, relationship managers, senior officers of corporations and a strong desire to develop and maintain positive client relationships
- Ability to work independently with mínimal supervision
- Ability to be flexible and engage staff at all levels
- Read and analyze documents
- Ability to organize and prioritize tasks as well as analyze, problem solve and work independently
- Ability to effectively communicate with clients and colleagues
- A willingness and ability to adapt to a changing environment and responsibilities

Nice to Have Skills:

- Completion of Canadian Securities and similar courses is preferred, but not essential

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.