Clerical Associate

**Position summary**:
The Clerical Associate provides support to the patient care team. He/she also acts as a navigator for patients and families. Complete coordination duties to ensure the patient care is organized and standardized. He/she is a key contact for patients, substitute decision makers (SDMs), LHIN, Patient Flow team, lab team, healthcare providers and community partners.

**Responsibilities include**:

- Assists team leader(s) to ensures that non-clinical tasks are completed and followed up during and from previous shift(s)
- Ensures timely accomplishment of operational and strategic projects across the floor
- Complete all care delivery, safety and equipment related audits as assigned
- Ensure that admissions, discharges and transfers are coordinated smoothly across the floor
- Register the patient upon admission
- Contributes to a well-organized and positive work environment
- Create a climate of effective communication with staff, patients, SDMs, families and other members of the interprofessional team
- Advocate for protecting and promoting the patient’s autonomy, respect, privacy and dignity
- Coordinate activities related to care delivery across the floor including Voicera tracking
- Manage clinical equipment inventory and facilitate/track biomedical service requests
- Ordering equipment and supplies
- Coordinate and follow up regarding Lab Reports and update resources for Physicians’ rounds
- Coordinates staff meetings and supports the completion of agenda and minutes.
- Coordinates with health information services to carry out all health information access requests
- Coordinates with Facilities and IS to ensure equipment requirements are met
- Scheduling of patient appointments, transportation and escorts
- Provide dictations for physician review and distribution to other units, as required
- Distribute diagnostic results to team leads/nurses daily, as they become available
- Under the direction of management, communicate hospital wide changes and initiatives to family members and patients
- High School Diploma required or equivalent. Office Administration certificate/diploma preferred. Knowledge of Medical Terminology preferred.
- Minimum one (1) year recent related clerical experience, in a hospital setting required
- Proficient in MS Office Suite, EMR, and data entry/keyboarding skills
- Excellent verbal and written communication skills
- Good problem solving skills
- Exceptional organizational skills and attention to detail
- The ability to work independently and in a team environment
- Excellent proven attendance record

**Please be advised that in order to be eligible for employment at Runnymede Healthcare Centre, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Requests for exemption will be considered on a case-by-case basis in alignment with the Hospital’s obligations pursuant to the Ontario Human Rights Code.**

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Company pension
- Employee assistance program

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
It is a requirement to have a mask on at all times while on hospital premises.

**Education**:

- Secondary School (preferred)

**Experience**:

- administrative assistant: 1 year (preferred)
- receptionist: 1 year (preferred)