Customer Service Representative
2 weeks ago
**Job Overview**
**Duties**
- Provide accurate information regarding products and services.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Utilize upselling techniques to promote additional products or services that meet customer needs.
- Maintain detailed records of customer interactions and transactions through data entry.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Demonstrate excellent phone etiquette while handling calls professionally.
- Collaborate with team members to enhance overall customer satisfaction.
**Requirements**:
- Proven experience in a customer service role is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Ability to analyze customer needs and provide appropriate solutions.
- Proficiency in data entry and familiarity with CRM systems is advantageous.
- Excellent phone etiquette and interpersonal skills.
- A positive attitude with a commitment to delivering high-quality service.
- Ability to work effectively both independently and as part of a team.
Join us in creating memorable experiences for our customers while developing your career in a dynamic environment
**Job Types**: Full-time, Part-time
Pay: $17.20 per hour
Work Location: In person
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