Canada Operations Manager

**Position Overview**

The Operations Manager provides strategic and tactical operational support for the Canada Market. They lead and coordinate the communication and in-market implementation of global and regional directives. They are responsible for creating strong partnerships with store management teams and functional groups to create regional alignment, standardized store operational processes and procedures resulting in improved efficiencies and maximum sales support. The position is based in the Toronto Office with frequent and regular travel required across Canada.

**Key Accountabilities**

**Regional Operational Support**
- Partner with Market Vice President and retail management to address questions and concerns on policy and procedures
- Assess gaps in operational knowledge of store teams to identify training needs and develop solutions in partnership with US Store Operations Manager and Director
- Share feedback related training and instructional resources and practices with Americas Retail Operations to develop consistency in the region
- Partner onsite with Store Development team for new store set-up, renovations, and relocations to ensure retail team is supported
- Escalate IT and facilities issues as necessary and follow up with regional support for timely resolution
- Coordinate training efforts and confirm execution for compliance, procedural changes, and new systems implementations
- Act as SME for system implementations and support store rollout and training
- Coach and mentor Store operations team members as needed

**Standard Operational Procedures**
- Align Canada with Global and regional policies and procedures, advocate for operational support as needed and streamline operational tasks
- Manage the Policy and Procedure Library for Canada
- Conduct store visits on a quarterly basis to evaluate and monitor standards, assist as needed with special projects and implementations, as well as perform audits and training
- Partner with regional and corporate support groups to establish best practices
- Oversee and monitor operational procedures to ensure market compliance
- Lead and coordinate annual physical inventory and shrink improvement plans for the Canada Market and partner with store management teams to execute effectively
- Implement Anti-Money Laundering program in Canada and ensure compliance
- Partner with appropriate business leads to update and modify business controls and utilize new systems when necessary for Canada
- Responsible for Canada POS requirements and design; assist with selling events and transaction processing issues

**Americas Store Standards**
- Ensure current and new processes are standardized to achieve consistency across stores
- Identify opportunities for business process improvements to maximize resources in store and achieve alignment with company strategies
- Execute, instruct, and communicate to all market stores on special projects, procedural changes, and new systems implementations
- Ensure FOH store presentation consistently meets established standards of our luxury brand
- Check BOH in stores is clean, organized, and free of clutter according to our BOH Standards and Optimization Program
- Adhere to travel budget and deadlines when doing store visits and ensure compliance with T&E policy and procedures

**Requirements**:

- Minimum three years of experience at similar position, preferably with a luxury retailer
- Inventory management experience and strong Excel skills
- Excellent verbal and written communication
- Ability to travel within Canada for regular store visits